Network Monitoring/Service Desk Program Manager Position Available In Escambia, Florida

Salary Not Available Network Monitoring/Service Desk Program Manager
Global Business Solutions, LLC

Location:

Pensacola, FL – 32534
Positions available: 1
Job #: 8011

Source:

Global Business Solutions, Inc.

Posted:

4/16/2025

Web Site:

www.gbsi.com

Job Type:

Full Time (30 Hours or More) Job Requirements and Properties Help for Job Requirements and Properties. Opens a new window. Job Requirements and Properties Help for Job Requirements and Properties. Opens a new window. Job Description Help for Job Description. Opens a new window. Job Description Help for Job Description. Opens a new window.

CONTRACT AWARDED. ANTICIPATED TIME TO FILL

FALL 2025
Overview GBSI is seeking an Information Technology (IT) professional for the role of Network Monitoring/Service Desk Program Manager in Pensacola, FL to provide vision and oversight for the integration of government systems including disparate systems, producing an improved functionality and seamless operations in a Network Operations Center (NOC). The successful candidate will provide senior technical leadership and coordination with the enterprise Security Operations Center (SOC) working in a 24×7 operational environment. This position requires daily interaction with management, security personnel at customer sites, and government personnel within other federal agencies. The NOC Manager is responsible for providing technical over site and managing the scheduling of SOC activities and advancing the state of analysis with techniques and tools. Responsibilities

• Responsible for establishing and promoting best practices throughout the technical support process;
• Provides practical solutions to complex network management engineering problems;
• Provides expert setup, configuration, support, troubleshooting, usage guidance, and training to engineering staff for supported tools and infrastructure;
• Directs staff in recognizing, identifying, isolating, and resolving problems with information systems products and services;
• Ensures compliance with security procedures for data handling;
• Participates in planning sessions for process improvement;
• Provides recommendations to the Government on issues/problems identified and reported in trend analysis;
• Utilizes monitoring, performance analysis, network management, software and hardware equipment to troubleshoot and isolate problems, gauge network performance, and trace data and protocol activity;
• Develops and executes contingency plans for network software and hardware failures including isolated and major outages;
• Tracks and analyzes trends in Service Desk requests and generate statistical reports;
• Identifies problems and implements solutions;
• Identifies, recommends, develops, and implements customer training programs to increase computer literacy and self-sufficiency. Additional Information Help for Additional Information. Opens a new window. Additional Information Help for Additional Information. Opens a new window.
  Qualifications
• Bachelor’s degree in a technical field with eight (8) years of relevant experience; OR
• Master’s degree in a technical field with six (6) years of relevant experience;
• Ten (10) years experience managing NOC teams is required;
• At least ten (10) years strong domain knowledge and expertise managing enterprise-level IT Service Desk support consisting of multiple Tiers and providing monitoring and sustainment support from SW inception to deployment;
• Active DoD-issued Top Secret with Sensitive Compartmented Information (TS/SCI) Security Clearance is required at start;
• Information Technology Infrastructure Library (ITIL) Foundations Certification is required at start.
• Experience with securing at least one of the following cloud service provider types: Infrastructure as a Service (IaaS), Software a Service (SaaS), and Platfo1m as a Service (PaaS) is required;
• Knowledgeable of emerging technologies and state-of-the-art Cyber tool or applications is preferred;
• Experience with developing/integrating cybersecurity designs for systems and networks is preferred;
• Proven experience working closely with management and technical teams on understanding the overall direction/scope of various projects and translate those into effective processes and artifacts is required;
• Understanding of software development lifecycle methodologies and practices is required;
• Experience with development, maintenance, and ongoing actions related to continuous integration, auto
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