Customer Engagement Manager, SME Position Available In Miami-Dade, Florida

Customer Engagement Manager, SME Job Category:

Project and Program Management Time Type:

Full time Minimum Clearance Required to

Start:

Secret Employee Type:

Regular Percentage of Travel Required:

Up to 10%

Type of Travel:

Local •CACI is seeking an experienced Customer Engagement Manager, SME to support our customer, U.S. Southern Command (USSOUTHCOM), in Doral, Florida. This position is contingent upon award of the

USSOUTHCOM

Cyber Information Technology Enterprise Services (SCITES II). Demonstrates experience in stakeholder management and strategic communications, particularly related to IT and enterprise information environments.

Key Responsibilities:

Customer Engagement Manager, SME:

Develops, implements, and manages the

USSOUTHCOM

Stakeholder Engagement Plan with

USSOUTHCOM J6

leadership, using Partner Nation inputs, incorporating warfighters’ needs, and understanding how they interact with the Enterprise Information Environment (EIE) Builds and sustains mutually beneficial relationships of understanding of policies and strategic priorities Schedules reoccurring stakeholder engagements with the

USSOUTHCOM

stakeholders to validate priorities, understand intent, and synchronize and coordinate

USSOUTHCOM

efforts across JDIRs Identifies and works with the program team to remediate gaps in support, deconflicts scheduling items, and monitors and identifies performance gaps Supports purchase requirements of tools, professional services, as required Assists with the product deliverables (as required) to meet terms of scope, schedule, and cost Tracks key Stakeholders for negative IT Enterprise impacts (outages, quality of service, deliverables), works with the SCITES program team for mitigation actions, and keeps the impacted Stakeholder abreast of the remediation Supports

USSOUTHCOM

Program Manager and key personnel to interface with and advise the

USSOUTHCOM

Business Office, MESMO, and

SCITES 2

leads on

USSOUTHCOM

Stakeholder priorities, intent, strategy, disconnects, concerns, deconfliction, and new/changing requirements Interfaces with the

USSOUTHCOM

mission partners and partner nations to form partnerships, coordinate support, and deconflict efforts and schedules Develops, implements, executes, and updates a living

USSOUTHCOM

Stakeholder Engagement Plan along with a Stakeholder Issue Mitigation Tracker Attends

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program management meetings, monthly Program Management Review (PMR) meetings, and schedules reoccurring Stakeholder Engagement meetings with the

USSOUTHCOM

PM and senior

USSOUTHCOM

Program leaders Possesses and applies a comprehensive knowledge across key tasks and high impact assignments Functions as a technical expert across multiple project assignments May supervise others

Required Qualifications:

Must have Bachelor of Arts (BA) or Bachelor of Science (BS) A minimum of 13+ years of relevant experience Must possess an active security clearance. Required 8140

Cert:

802 – Intermediate – Approved DoD 8140 cyber-related certification OR Applicable degree ABET accredited/CAE designated

OR Training AND Additional Cert:

Desired CEH or CCNA or GCIH Possesses deep understanding of operations, partner nation relationships, and complexities of IT infrastructure. Experienced in developing and implementing engagement plans and managing high-level relationships. Showcases expertise in program management, issue mitigation, and cross-functional collaboration, particularly in IT-related projects. Desired background in military or government IT systems, international partnerships, and strategic planning. – ________________________________________________________________________________________

What You Can Expect:

A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation. An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers – every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. A focus on continuous growth. Together, we will advance our nation’s most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy. Your potential is limitless. So is ours. Learn more about CACI here. ________________________________________________________________________________________

Pay Range:

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here. The proposed salary range for this position is: $86,800-$191,000 CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

SEE YOURSELF AT

CACI… …where you will have the opportunity to apply your innovative ideas to work that matters. You’ll grow in an environment that values ethics and integrity. And you’ll be at the core of some of our nation’s most critical missions. Discover the meaningful work CACI does and how you can make an impact.