Information Technology Manager Position Available In Miami-Dade, Florida

About the

Role:

We’re scaling a national insurance services platform by acquiring and integrating small to mid-sized agencies across the U.S. As our IT Manager , you will be the operational lead for all infrastructure, devices, peripherals, and local systems integration , with direct accountability for the post-acquisition IT conversion process . This role is both strategic and hands-on: you’ll own the end-to-end technical setup and support experience for our internal users-including acquisition onboarding, office setups, device deployment, and ongoing system reliability.

Compensation, Benefits, Location:

100% employer-paid healthcare for you and your dependents $125,000 base salary Two weeks PTO annually, one week paid sick annually, 14 days paid federal holidays Schedule flexibility Beautiful, central office location in Brickell area of Miami About the

Company:

We’re not just building another insurance brokerage

• we’re rewriting the playbook for how small businesses access and experience employee benefits and commercial insurance. Our mission is simple but powerful: to improve the quality and value of insurance products, services, and experiences for small business owners and their employees. We’re combining the power of artificial intelligence and automation with human expertise to create a better way
• one that’s more affordable, more accessible, and more meaningful. If you’re looking for more than just a job
• if you want to be part of a fast-growing, purpose-driven startup with a strong foundation (capital, carrier partnerships, leadership, and tech)
• we’d love to meet you.

You’ll thrive here if you: Believe small businesses deserve the same quality benefits and coverage as big companies. See change as a chance to innovate, not a reason to hesitate. Want to use your insurance expertise to help people, not push products. Are energized by collaboration, autonomy, and a culture that values doing the right thing. Our advantage lies in our blend of AI-powered technology and human expertise, enabling a seamless, omnichannel experience for SMB clients and their employees. We’re acquiring independent agencies and investing in their teams, giving producers and servicing staff the tools to thrive. We prioritize quality, affordability, simplicity, and value

• not just in our products, but in how we operate and in the individuals we hire. This isn’t business as usual
• and we’re looking for people who are ready to build something different. ???? Key KPIs for Success Conversion Time
• Days to fully onboard new locations post-acquisition System Uptime
• Network/server/app availability across offices Ticket Volume
• Ticket count per user (lower is better = stable infra) Response Time
• Average time to resolve IT tickets Internal Satisfaction
• Surveyed employee satisfaction across departments Key Responsibilities Infrastructure & Device Management Own all endpoint infrastructure: laptops, desktops, printers, peripherals, VoIP systems, and mobile devices.

Manage corporate networking, including firewalls, routers, switches, VPNs, and wireless infrastructure at all physical locations. Monitor system uptime, latency, and capacity-ensure zero-disruption performance across environments. Acquisition IT Integration Lead all IT components of new location conversions post-acquisition, from due diligence through full integration. Standardize devices, network architecture, and endpoint security across locations. Build scalable onboarding playbooks for deploying company-approved hardware, software, and access. IT Support Management Oversee helpdesk operations (internal or outsourced) to ensure SLA-compliant response and resolution times. Triage high-priority issues while creating documentation and support flows to reduce repetitive tickets. Implement self-service systems, FAQs, and smart routing to improve ticket handling and user autonomy. Security & Compliance Enforce endpoint and network security policies-deploy tools for antivirus, patching, access control, encryption, etc. Ensure IT systems are compliant with HIPAA, SOC2, and other relevant industry standards as needed. Partner with cybersecurity and compliance leads for periodic audits and proactive risk management. Performance & Process Optimization Track all IT performance metrics and user feedback. Continuously refine SOPs for helpdesk, device provisioning, and issue escalation. Partner with business stakeholders to ensure the IT experience supports productivity-not slows it down. Team Leadership Manage and mentor a growing team of IT support technicians, field engineers, and/or outsourced partners. Define clear roles, KPIs, and training paths for team members. Build a culture of responsiveness, customer empathy, and accountability. Qualifications 7+ years of experience in IT infrastructure/support roles, with 2-3+ years in a management capacity Strong experience managing distributed office infrastructure-especially across multi-site or retail-type roll-up environments (insurance, healthcare, franchise, etc.) Deep familiarity with: Microsoft 365, Teams, SharePoint, OneDrive Windows and MacOS endpoints Basic Active Directory / Azure

AD / SSO

management Network & security hardware (Meraki, Fortinet, Cisco, etc.) ITSM platforms (Jira, Zendesk, Freshservice, etc.) Demonstrated success managing M&A IT integration work streams Strong project management skills, with the ability to coordinate multiple location conversions simultaneously Excellent communication skills-able to translate tech into business impact Preferred Experience Prior experience at a PE-backed or acquisition-heavy organization Familiarity with insurance-specific platforms like Applied Epic , or general experience supporting operations software in regulated industries Experience implementing device management tools (MDM, RMM) and cloud-first IT strategies What Success Looks Like New acquisitions are up and running with standardized systems in under 30 days Internal users experience minimal disruption-and rave about the onboarding process You keep ticket volume low through preventative infrastructure and smart support design You’ve built a lean, high-output team that can scale as we double our footprint