ServiceNow Knowledge Manager Position Available In Miami-Dade, Florida

ServiceNow Knowledge Manager
The ServiceNow Knowledge Manager will serve as a member of the Core Team in Lennar’s expansion of it’s ServiceNow
implementation working toward leveraging AI to help meet employee needs. In this role, the right team member will:
Have wing to wing responsibility for the accuracy and completeness of the IT and related knowledge bases included in the plan. Dive into Lennar’s current knowledge assets and framework to create the strategy and actions necessary to
ensure the fullness of information and success of the knowledge implementation aligned with decisions made previously in Lennar’s HRSD implementation.
Work with the team to develop a phased Self-Service approach for each project phase to ensure delivery to
Lennar’s vision.
Work with the team to determine taxonomy and go forward knowledge organization approach for knowledge as well as consult on taxonomy for IT Services on Lennar’s internal portals.
Drive cross functional resources to align to strategy and then to gather, organize, consolidate, author, revise and standardize content so that it may be leveraged to the
platform to drive amazing self-service. Align the team to drive go-forward operational content governance approach to ensure proper management post phase implementation including cross functional team structure as well as review and maintenance requirements and activities ensuring accuracy and relevance
Please list “must have skills needed”:
Proficiency in ServiceNow

HRSD, ITSM, CSM

Knowledge Management modules and knowledge management best practices.
Change management expertise.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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Dice Id:

91165631

Position Id:

2025-9