Traveling Fleet Shore Excursion Manager (Royal Caribbean International) Position Available In Miami-Dade, Florida
Tallo's Job Summary: The Traveling Fleet Shore Excursion Manager at Royal Caribbean International oversees operational goals, team training, and development across all ships. This position involves extensive travel to ensure compliance with company standards, enhance customer service, and address guest expectations. Responsibilities include scheduling, meeting with tour operators, and fostering continuous improvement in guest experiences.
Job Description
Job Description:
At Royal Caribbean International, we believe that greatvacations begin with great employees! As a leader in the cruiseindustry, Royal Caribbean International is continuously expandingand seeking dynamic, energetic, experienced professionals to joinour team. With our innovative fleet of twenty-one ships visitingfive continents, each offering adventurous ways to explore theglobe, this could be a great opportunity to let your career setsail. The Traveling Fleet Shore Excursion Manager establishes a positiveworking environment across all ships, focusing on ensuringoperational goals are met and training, leadership development andrecognition of overall team performance are sustained. Thisposition travels extensively to the ships in support of the GlobalTour Operations division to conduct training, scheduled andunscheduled reviews to ensure maximum compliance with company brandstandards and SQM. The Fleet Shore Excursion Manager strives toensure that the Shore Excursion Manager is the ship?s advocate fordelivering outstanding customer services to our guests that goabove and beyond their expectations.
Career snapshot:
- Actively identifies and monitors the scheduling needs of theShore Excursion division. Demonstrates aptitude for the managementof headcount within the Shore Excursion team, as it relates to andsupports the business needs of the ships.
- Meets with Tour Operators to discuss any ongoing issues relatingto Global Tour Operations and provides Account Managers withwritten report of such meetings. Inspects Shore Excursions anddiscusses possible new tour options.
- Work with the Shore Excursion Manager to challenge them toconstantly identify and develop new ways to enhance and enrich theguest experience. Through sustained and regular review of the mostcommon issues, implements tracking measures to establish the rootcause and eliminate recurrence fleet-wide.
- Ensures the Shore Excursion Managers provide clear and concisehandover notes to eliminate any possible
