Global IT Service Delivery Manager Position Available In Pinellas, Florida

Global IT Service Delivery Manager Commercial Aviation Solutions Saint Petersburg, FL Job Details Full-time $180,000 – $210,000 a year 19 hours ago Qualifications Computer Science Bachelor of Science Bachelor’s degree Conflict management ServiceNow IT Manufacturing Senior level Leadership Communication skills Negotiation Information Technology Full Job Description Please note: This is an on-site position that requires the selected candidate to work from our Grand Rapids, MI, or Saint Petersburg,FL, office. This is not a remote role.

Job Summary:

The IT vision at Acron Aviation is to deliver a secure, scalable and service oriented technology platform across our global businesses, aligned to Acron Aviation’s wider strategy, mission and values. As part of building our new IT leadership team as we separate from L3Harris, this new role, reporting into ACRON AVIATION’s CIO will help lead the successful IT transition out of L3Harris and drive the ongoing transformation of its IT services. The future

ACRON AVIATION IT

leadership team will earn the respect, trust, and collaboration of the wider ACRON AVIATION organization through inspirational leadership qualities essential to the realization of our vision under the ownership of TJC. Our leadership, centered on motivating teams and individuals to achieve levels of performance perceived as unachievable, will shape culture, instill values, innovate, and improve upon existing business infrastructure and systems and create value. We exemplify passion, courage, teamwork, ingenuity, ownership, efficiency, and candor in all that we do to delight our customers. This newly created position is part of the new standalone

ACRON AVIATION IT

Function and will be located in Grand Rapids, MI or St Petersburg, FL. The incumbent will be expected to work on-site at the either facility and may require up to 25% travel to the multiple

ACRON AVIATION

locations, both domestic and international particularly as the business grows and develops in the future. The Global IT Service Delivery Manager will have the opportunity to engage in (but not be limited to): Development and implementation of the IT vision, strategy and roadmap for both ACRON AVIATION and the Avionics division, aligned to business goals and objectives. Manage the IT portfolio of projects, applications, systems, and infrastructure ensuring the delivery of high-quality, cost-effective and timely solutions. Establish and maintain strong relationships with the internal and external stakeholders, including business leaders, customers, suppliers and regulators identifying and building highly engaged and inspired integrated IT resources to deliver on identified objectives, leveraging offshore 3rd party resources where appropriate also. Ensure IT compliance with relevant standards, policies and regulations such as

ISO20000, ISO27001, ITIL

v4 at a minimum Support M&A activities for rapid assimilation of acquired entities into the

ACRON AVIATION

technology portfolio. Innovatively and systematically build a problem-solving environment by demonstrating and modeling thought leadership, influence, communication, negotiation, and conflict resolution. Develop skills and abilities of assigned IT team members through mentoring, coaching, and continuous improvement. Support and continuously develop a service improvement culture within the global IT team. Partnering with business unit Program Management Offices (PMO) on implementation, updates and best practice sharing on processes, tools, training, and lessons learned to continuously improve and grow the capability of the global IT team. Support efforts to reduce the global application footprint and focus on standardization of apps across all locations wherever possible. Monitor and evaluate the IT risks, issues and opportunities within the IT Service Delivery portfolio and implement appropriate mitigation and contingency plans as needed Development of internal service level agreements Minimum Requirements /

Qualifications:

BSc / BA level degree in Information Technology or complimentary equivalent. 10+ years in IT leadership roles, preferably in the aerospace industry or alternative high tech manufacturing business with global presence. A demonstrated depth and breadth in business acumen across the major functional disciplines (Finance, Supply Chain, Manufacturing). Ideally able to demonstrate experience and qualifications aligned to ITILv4 Must have experience with ServiceNow platforms for IT Service Management / CMDB etc. Must have worked in a global industry operating across multiple time zones with heavy use of outsourced functions Demonstrated leadership capability and the ability to affect organizational change in challenging environments. Must be adept at achieving results through multiple organizations and functions, sometimes with competing priorities. Skilled in interpersonal influence, persuasion, and negotiation. Demonstrated communication skills, both written and verbal, at all levels of the organization. Skilled in building customer and subcontractor relationships while balancing strategic objectives. Adept listener and public speaker. Experience in managing 3rd party service provider of near-shored Managed Service Desk services Highly motivated, adaptable and resilient, with a passion for innovation and service excellence. Ability to travel (domestic or international) up to 25%.