IT Field Operations Supervisor Position Available In [Unknown county], Florida

If you are currently an employee of Herc Rentals, please apply using this link: Herc Employee Career Portal Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with 2024 total revenues reaching approximately $3.6 billion. Herc Rentals’ parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol “HRI.” Herc Rentals serves customers through approximately 450+ locations and has about 7,600 employees in North America as of March 31, 2025. Job Purpose The IT field operations supervisor is responsible for overseeing the installation, maintenance, and troubleshooting of IT equipment and systems at various sites. The IT field operations supervisor also coordinates with other IT teams, vendors, and clients to ensure smooth and efficient operations. The II field operations supervisor leads a team of field analysts. What you will do… Plan, schedule, and assign IT field projects and tasks to the field staff.
Monitor and evaluate the performance and quality of IT field services and ensure compliance with standards and policies.
Provide technical guidance and support to the field staff and resolve any issues or escalations.
Manage the inventory, procurement, and deployment of IT equipment and tools for the field staff.
Train and coach the field staff and conduct performance reviews and appraisals.
Prepare and maintain reports, records, and documentation of IT field activities and expenses.
Develop and implement best practices, procedures, and improvements for IT field operations.
Collaborate and communicate with other IT teams, vendors, and clients to ensure alignment and satisfaction.
Act as technical liaison with vendors who supply purchased products/services to verify compliance and stability Travel to HERC locations through service region(s) to oversee projects and work as needed
Develop relationships with the managers & VP’s in the service region
Support IT & Corporate initiatives and deployments
Evaluate and suggest process and technology improvements. Requirements At least five years of experience in IT field operations, including two years of managerial or supervisory experience.
Strong knowledge and skills in IT equipment and systems installation, maintenance, and troubleshooting, including but not limited to:
Microsoft Windows 10 and Windows 11
Apple iPhone Devices
Printers
Ethernet Cabling
Wi-Fi networks
TCP/IP
Understanding of network equipment
Passport & willingness and availability to travel throughout the US & Canada
Certification in ITIL, CompTIA, Cisco, or other relevant IT fields is preferred.

Education:

Bachelor’s degree in computer science, information technology, engineering, or related field.
Skills Excellent communication, leadership, and problem-solving skills.
Ability to work under pressure, multitask, and prioritize effectively. Req #: 62702

Pay Range:

 Based on Qualifications Please be advised that the actual salary offered for any position is subject to the company’s sole discretion and may be influenced by various factors, including but not limited to the candidate’s qualifications, experience, location, and overall fit for the role. Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following. Keeping you healthy
Medical, Dental, and Vision Coverage
Life and disability insurance
Flex spending and health savings accounts
Virtual Health Visits
24 Hour Nurse Line
Healthy Pregnancy Program
Tobacco Cessation Program
Weight Loss Program Building Your Financial Future
401(k) plan with company match
Employee Stock Purchase Program Life & Work Harmony
Paid Time Off (Holidays, Vacations, Sick Days)
Paid parental leave.
Military leave & support for those in the National Guard and Reserves
Employee Assistance Program (EAP)
Adoption Assistance Reimbursement Program
Tuition Reimbursement Program
Auto & Home Insurance Discounts Protecting You & Your Family
Company Paid Life Insurance
Supplemental Life Insurance
Accidental Death & Dismemberment Insurance
Company Paid Disability Insurance
Supplemental Disability Insurance
Group Legal Plan
Critical Illness Insurance
Accident Insurance Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.