End User Computing Manager Position Available In DeKalb, Georgia
Tallo's Job Summary: Are you a seasoned IT professional looking to lead a team of technical support experts? Consider the End User Computing Manager position in Decatur, Georgia, offering a salary range of 105-125k. Lead IT teams, manage technical issues, optimize system performance, and enhance end-user experience. Qualifications include a Bachelor's degree, 3+ years of IT leadership experience, and proficiency in IT support tools.
Job Description
End User Computing Manager
IT/Software Decatur, Georgia
Direct Hire
Apr 24, 2025
Position:
End User Computing Manager
Location:
Decatur Georgia 30030
Target Salary:
105-125k About the Role
Are you a dynamic IT leader with a passion for delivering world-class end-user support? Join our team as an End User Computing Manager and lead a skilled group of IT professionals dedicated to providing high-quality technical support and driving IT service excellence across the organization. Key Responsibilities Team Leadership & People Management Lead, mentor, and develop a high-performing IT support team Set performance goals, manage workflows, and implement training plans Ensure consistent service delivery and adequate resource coverage Technical Support & Escalation Management Oversee resolution of technical issues and compliance with SLAs Act as an escalation point for complex IT incidents Define specifications for end-user hardware and support tools (laptops, desktops, AV tech, etc.) System Maintenance & Collaboration Ensure optimal performance of hardware, software, and network systems Partner with IT teams to implement upgrades, patches, and system enhancements Process & Performance Improvement Use data to improve support operations and end-user experience Lead automation efforts and promote self-service capabilities Identify and resolve recurring technical issues Communication & Customer Focus Foster clear communication between IT and end users Report on helpdesk metrics and service performance Train users to better utilize their technology tools Budget & Asset Management Assist in managing the IT support budget Oversee IT asset procurement and inventory Documentation & Standards Maintain accurate records of support incidents and asset tracking Create and update documentation for procedures and technical resolutions Qualifications Bachelor’s degree in IT, Computer Science, or related field (preferred) 3+ years in an IT leadership role, specifically in help desk or end-user support Strong hands-on experience with Tier 2 support, including Windows, MacBooks, networking, VMs, and M365 suite Familiarity with VPNs, security protocols, and IT infrastructure Experience optimizing team performance and support workflows Proficiency with ticketing systems (Jira Service Manager preferred) Knowledge of
ITSM/ITIL
frameworks and best practices #LI-BF1
