Sr Director, Technology – Service Operation Delivery Position Available In Fulton, Georgia

Sr Director, Technology – Service Operation Delivery
Atlanta, GA, United States and 1 more

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DESCRIPTION

Position Summary Details:

The Senior Director of Enterprise Service Operations and Delivery Technology will lead the development, execution and maintenance of enterprise-wide technology solutions to achieve ABM’s vision to establish an industry-leading Service O & Management organization (“SO&M”) that delivers next-generation facilities management capabilities while achieving operational excellence and ‘best-in-class’ service for our customers.​ This position offers an opportunity to drive technological modernization and digital transformation across our enterprise Service Operations landscape while building a strong technical foundation for future growth and operational excellence. The role combines deep technical expertise with strategic leadership to drive continuous improvement, standardization, and digital transformation across all ABM industry groups and service lines. It will serve as the Technology Lead on the SO&M Transformation program, an IT leader, and a representative on the IT Leadership Team. The role will report directly to the VP of Client and Workforce Technology and grow to lead a team of architects, business systems analysts, system administrators, and technologists.

Essential Functions:

Technology Leadership & Innovation Define and implement enterprise Service Operations and Delivery technology strategy aligned with business objectives Lead architecture and design of Service Operations technology solutions (including core CMMS maintenance capabilities such as work order management, preventative maintenance, asset management lifecycle management, capital planning, safety and compliance, and labor and resource management for internal / external resources), ensuring scalability and integration with enterprise systems Drive innovation through emerging technologies (IoT, AI, predictive maintenance) for advanced facilities management capabilities including mobile workforce management, remote asset performance and monitoring, energy management, and smart facilities and healthy building capabilities
Establish technology standards and governance frameworks
Manage relationships with key stakeholders including Executives, business team members, IT organization, technology vendors and partners Digital Transformation Serve as the Technology Lead enterprise-wide for SO&M transformation programs and projects, aligned with technology strategy and roadmaps
Create multi-year SO&M technology strategy roadmap across all clients, service lines, and industry groups.
Influence decisioning and implement enterprise enabling technologies, that drive process standardization and technology unification
Oversee Service Operations system integration, data migration, and legacy system modernization or migration
Incorporate client needs for technology including “soft” and “hard” services, process enablement and workflows, client technology and data integration, analytics, dashboards, monitoring, and scorecards
Develop and track program and project KPIs and success metrics
Assist with building business cases and securing executive alignment
Partners with Change Management, Business Leaders, and Engineering to support adoption of enabling technology solutions
Specifically in 2025, drive technology and partner selection, roadmap development, proof-of-concept execution and business case development. Ongoing Technical Operations Lead ongoing technical implementation of Service Operations solutions and integrations
Leverage best practices for managing technology product requirements, solutions and delivery with managed releases and roadmap
Ensure data integrity and quality across systems
Direct system testing, upgrades, and maintenance
Oversee database management, system performance, and security
Establish disaster recovery and business continuity protocols

JOB INFO

Job Identification
114880
Posting Date
04/29/2025, 01:57 PM
Job Schedule
Full time
Locations Atlanta, GA, United States Sugar Land, TX, United States
Job Category
Information Technology
Work Days
Full Time Days
Workplace
Hybrid
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ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world.

ABM:

Driving possibility, together. ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis. ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility. ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.