Director of First Impressions Position Available In Harnett, North Carolina

Director of First Impressions PHC Restoration

• 3.5 Lillington, NC Job Details Full-time $16
• $19 an hour 2 days ago Benefits Paid holidays Health insurance Paid time off Life insurance Qualifications Restoration AI Communication skills Entry level Full Job Description Director of First Impressions | Where an Excellent Restoration Experience Begins The Connector, A.

K.A. The First Contact Champion Are you a confident and energetic individual who excels in a fast-paced setting? Are you passionate about creating positive experiences for people, both on the phone and in person? If you’re a natural multitasker with a helpful and proactive approach, we encourage you to apply! We are seeking a receptionist to serve as the first point of contact for our clients and partners. This role requires someone with the ability to easily pivot between multiple tasks. As our Director Of First Impressions, you’re not “just” the front desk—you are central to our company’s success! In the restoration industry, the first interaction is critical, and your ability to provide calm, caring, and clear assistance sets the stage for the entire client experience. The Director of First Impressions will amplify the upbeat, positive atmosphere in the office by providing excellent service to both our customers and our team members.

What You’ll Do:

Greet callers and visitors with a warm smile and provide guidance with next steps Learn about our services and prepare our clients for what to expect when our team arrives Create a culture of warm hospitality for our team, clients, and guests Plan and execute meeting setup, team building activities, and events Ensure our office space is clean and organized, well-stocked, and secure at the end of the day Provide technical support to field staff when needed Collaborate with our IT team to minimize downtime and technological disruptions Actively reach out to potential subcontractor partners and walk them through the application and vetting process Participate in the onboarding process by making sure our new team members have appropriate apparel, safety gear, and a positive first day at PHC What’s In It for You? A dynamic work environment

• no two days are the same, keeping you engaged and adaptable A role with visibility
• be the go-to person and a vital part of company operations and customer experience Purposeful work
• play a key role in supporting clients and team members during demanding moments A team that values you
• work alongside colleagues who respect your role and rely on your contribution Client-centered mission
• be part of a company that helps people through difficult times with care and integrity Are You the Right Fit?

✅ Outgoing and naturally good at making people feel welcome ✅ A strong communicator who can effectively engage with a variety of people ✅ Organized and detail-oriented, with a knack for managing competing priorities ✅ Tech-savvy, with experience in Apple devices, CRM platforms, and AI tools ✅ Known for your ability to anticipate what’s next and easily adapt to change ✅ Compassionate, especially when interacting with clients in difficult situations ✅ A strategic planner who also thrives on checking things off the to-do list ✅ Eager to support a mission-driven team and grow in your role

Who We Are:

PHC Restoration is a second generation woman-owned business that has been specializing in property damage restoration and reconstruction since 1971. We are always searching for professionals who want to be a part of a dynamic, growing company and who like to work in a fast-paced and fun environment. Our mission is to positively impact our team, customers, and community and we do that through delivering an excellent restoration experience! We offer an extensive training and onboarding process that empowers new teammates to succeed in their role. Our ideal team member is passionate about helping others and is committed to living by our team’s values: being thankful, enthusiastic, compassionate, and humble. Think you’d be a great fit? Here’s the process to follow: Step One

• Apply Online Step Two
• Take our

Culture Index Survey:

https://surveys.cultureindex.com/s/ZKmQk05zwt/92835 Step Three

• Follow Up With Us During Business Hours And Tell Us Steps 1 and 2

Are Complete Benefits :

8 paid holidays per year,

Paid Time Off, Retirement Match, Health Insurance, Life Insurance, Company-Wide Monthly Sales Bonus Job Type :

Full-time Location :

Lillington, NC