Associate Director, IT Service Management Position Available In Mecklenburg, North Carolina

Associate Director, IT Service Management
Job Title

• Associate Director, IT Service Management
• Change and Release
  Job Location
• Charlotte NC Hybrid
  Long Term Contract

Key Responsibilities:

Lead Change & Release Modernization:

Operate and significantly enhance Change and Release processes across all Global Technology and Data Teams.

Service Management Maturity:

Collaborate with other IT Service Management teams to mature CMDB, Controls, Risk Management, and Service Reporting.

Strategic Focus Areas:

Define and publish essential Service documentation.
Conduct Service reporting and reviews (SLI/SLOs) with key stakeholders.
Enhance Ticketing and Workflow processes, particularly within ServiceNow.
Drive the adoption of CI/CD across Infrastructure Teams using Azure DevOps.

Stakeholder Collaboration:

Foster strong relationships to ensure alignment and support for ITSM initiatives.

Continuous Improvement:

Identify and implement best practices to enhance service delivery.
Qualifications

Must-Haves:

Proven Change & Release Experience:

Practical implementation experience with Change and Release processes.

Agile Expertise:

Experience with Agile methodologies and active Scrum management.

Infrastructure Knowledge:

Strong understanding of all-around infrastructure technologies.

CI/CD & IaC:

Prior experience with CI/CD, Infrastructure-as-Code management, and governance.
Passion for

Innovation:

A drive to lead technological change and create a collaborative, safe environment for teammates.

Nice-to-Haves:

Communication Skills:

Excellent verbal and written communication, able to explain complex technical concepts clearly.

Certifications:

ITIL v4 and relevant Agile certifications (e.g., Certified ScrumMaster).

Cloud Knowledge:

Familiarity with Windows & Azure infrastructures.

Leadership & Problem-Solving:

Proven leadership and strong analytical/problem-solving abilities for complex ITSM challenges.
Soft Skills

Adaptability:

Thrive in a fast-paced environment with changing priorities.

Collaboration:

A strong team player.
Attention to

Detail:

High level of accuracy in all work.
Sandip Kumar Sr. Tech Recruiter

Email:

Address:

505 Knolle Court Saint Augustine, FL 32092

Telephone:

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Dice Id:

91022079

Position Id:

2025-42741