I&T UEM Supervisor Position Available In Mecklenburg, North Carolina

I&T UEM Supervisor 3.9 3.9 out of 5 stars 700 East 4th Street, Charlotte, NC 28202

Date Opened:

Friday, May 02, 2025 12:00

AM Close Date:

Friday, May 23, 2025 12:00

AM Department:

Innovation and Technology Department Salary:

$0.00 – $0.00 Commensurate with Experience SUMMARY Work focuses on installation, configuration, and maintenance of IT systems software and hardware for multi-user server computers and/or personal computing devices including: Meeting end user needs by ensuring the uptime, performance, resource availability, and security of the computers managed within established budgets and operational guidelines; Acquiring, installing, and upgrading computer components and software and planning for/responding to service outages and other problems; Automating routine tasks using scripting and writing basic computer programs to address more complex systems software configuration and enhancement. The City of Charlotte and the department of Information Technology is seeking a highly motivated and experienced Unified Endpoint Management (UEM) Supervisor to lead and support our UEM team. This role is responsible for overseeing the daily operations of endpoint management, ensuring the stability, security, and efficiency of all managed devices across the organization. The UEM Supervisor will play a crucial role in team leadership, process improvement, and cross-functional collaboration while reporting directly to the area IT Manager. The ideal candidate will have a strong technical background in endpoint management, security patching, compliance policies, and enterprise device configuration, coupled with excellent leadership and customer service skills.

Key Responsibilities:

Team Leadership & Supervision Provide leadership, guidance, and support to the UEM team, fostering a collaborative and high-performance work environment. Manage daily team operations, including task assignments, workload balancing, and performance monitoring. Conduct regular one-on-one meetings and team check-ins to provide coaching, feedback, and professional development opportunities. Ensure cross-training initiatives are successfully implemented so all team members gain proficiency across key UEM service areas. Unified Endpoint Management Operations Oversee the implementation, maintenance, and optimization of UEM solutions, including endpoint security, compliance policies, and device management. Ensure timely and effective deployment of desktop security patching, Windows updates, and server patching. Manage device configuration, software deployments, and application packaging, including Click-to-Run applications. Oversee print management, mobile device management, and endpoint security enforcement. Support enterprise collaboration tools such as WebEx and other conference room technologies. Process Improvement & Strategy Evaluate and enhance existing UEM processes to improve efficiency, security, and user experience. Ensure alignment with industry best practices and compliance standards for endpoint security and device management. Collaborate with IT leadership to define and execute UEM strategy, aligning with organizational goals. Collaboration & Customer Service Serve as the primary escalation point for UEM-related issues, ensuring prompt and effective resolution. Work closely with other IT teams, vendors, and stakeholders to enhance service delivery and user experience. Maintain a customer-focused mindset, ensuring end-user satisfaction and clear communication of IT solutions.

Qualifications & Requirements:

Education & Experience:

Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience). 5+ years of experience in Unified Endpoint Management, IT operations, or related fields. 2+ years of supervisory or leadership experience in an IT environment.

Technical Skills:

Proficiency in UEM solutions such as Microsoft Endpoint Manager (Intune), SCCM, VMware Workspace ONE, or similar platforms. Experience transitioning workloads for endpoints from

SCCM/WSUS

to Intune is a plus. Experience managing and configuring devices in Intune Azure/AWS experience Experience implementing/using automation related to endpoint testing and device management/configuration. Strong experience in Windows and security patching, GPO replacement, and compliance policies. Expertise in desktop and mobile device management, software deployment, and print management. Experience implementing Desktop as a Service is a plus. Knowledge of server patching, endpoint security, and conference room technology (e.g., WebEx). Experience with PowerShell scripting, automation, and ITIL processes is a plus.

Leadership & Soft Skills:

Strong leadership and team-building skills with the ability to mentor and develop team members. Excellent problem-solving, decision-making, and critical-thinking skills. Effective communication and interpersonal skills to collaborate across teams and with stakeholders. Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail. Why Join Our Team? Opportunity to lead and shape the future of our UEM operations. Work in a collaborative and innovative IT environment. Competitive salary with opportunities for growth and professional development. Make a direct impact on improving security, efficiency, and user experience across the organization. If you are a strong leader with a passion for technology, process improvement, and team development, we encourage you to apply and be part of our mission to enhance endpoint management operations.

CONDITIONS OF EMPLOYMENT

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check. Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports. Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments. The City of Charlotte is an Equal Opportunity Employer.

HOW TO APPLY

Apply online. Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays. For questions about your application or the hiring process, please email Careers@ci.charlotte.nc.us . The City of Charlotte is committed to making the job application process accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modification will be provided. To make a request, please email HRADAAdministration@charlottenc.gov , call 704-962-6168, or visit us in person at 700 4th St., Charlotte, NC 28202 .

BENEFITS

The City of Charlotte provides a comprehensive benefits package to all employees. The City of Charlotte is a drug and alcohol-free workplace.