Helpdesk Manager Healthcare IT Position Available In Wake, North Carolina

Helpdesk Manager – Healthcare IT Oxfaa Pvt.

Ltd Raleigh, NC Job Details Contract $55.42 – $57.00 an hour 1 day ago Benefits Life insurance Qualifications Computer science Management Medication administration Computer Science EHR systems cURL Mid-level Supervising experience Bachelor’s degree ITIL Remote access software IT support ServiceNow IT Epic 2 years Help desk Information Technology Full Job Description Job Summary We are seeking a skilled Helpdesk Manager to join our team. The ideal candidate will oversee the IT support team, ensuring smooth operations and timely resolution of technical issues. SkillRequired / DesiredAmountof Experience Bachelor’s degree in Information Technology, Computer Science, Healthcare IT, or related field; or an equivalent combination.

Required 5 years in IT support Required 2 years in a supervisory or management role.

Required2Years Expert in ticketing systems (e.g., ServiceNow), Microsoft technologies, remote desktop tools, and incident management practices.

Required2Years Familiarity with modules like clinical documentation, orders, results review, medication administration, and patient registration. Required Knowledge of clinical processes and healthcare environments.

Required Experience supporting Epic EHR and other clinical systems in a healthcare setting.

Required2Years Knowledge of ITIL framework and service management best practices.

Highly desired

Job Type:

Contract Pay:

$55.42 – $57.00 per hour Expected hours: 8 per week

Benefits:

Life insurance

Schedule:

8 hour shift Monday to Friday Ability to

Commute:

Raleigh, NC 27629 (Required) Ability to

Relocate:

Raleigh, NC 27629: Relocate before starting work (Required)

Work Location:

In person