Manager – IT Asset Management End-of-Life Program Position Available In Wake, North Carolina

Job Description:

This position manages technical resources and associates withinthe Information Technology (IT) department of the Bank,specifically the Asset Management End-of-Life (EOL) Program.

Manages an associate team to ensure effective delivery of serviceand project results. Oversees the design, implementation, andsupport of systems and processes to appropriately manageend-of-life, including governance of remediation plans andproactive engagement with asset owners. Partners with peers, seniormanagement, business units, and associate teams to align projectsor tasks with wider organizational goals. This position isresponsible for management of highly complex aspects of AssetEnd-of-Life tracking, analysis, and reporting. Develops, maintains,and improves upon asset management governance, standards,procedures, plans, controls, and operating metrics to achieveoperational objectives, as it relates to end-of-life. Evaluatescurrent practices, collects information and industry trends, andcreates specifications to support business initiatives. Developsand implements process improvements and provides a leadership rolefor the work group through knowledge of IT asset management.

Responsibilities

• Project and Product Management
• Providesdirection and oversight to IT projects and products. Assignsproject tasks, drives project schedules, product releases, andconveys results or updates to the appropriate parties. Develops andutilizes methods of tracking performance.
• Managerial Functions
• Establishes and monitors expectations to achieve company anddepartment goals.

Makes appropriate changes to IT policies,standards, procedures, and efficiencies in order to meetobjectives. Manages the performance, training, and evaluation ofassigned staff. Maximizes department achievements by providingprofessional development. Ensures bank needs are met throughprioritization and resource allocation. Supports budgetforecasting, capital planning and invoicing.

• Business Support
• Directs programming, business analysis, or testing activities,including the determination of scope, time and cost estimates, andsystem impact within user requests. Facilitates systemmodifications within existing system architecture and assists witharchitectural changes as necessary. Elicits and refines businesstechnology roadmaps, including setting priority and understandingcross team impacts.
• Technical Expertise
• Serves as a technicalexpert and strategic leader to senior management, associates, andbusiness units.

Ensures that team activities comply with allappropriate configuration, change controls, and security standards.

Participates in business meetings and special projects to provideinsight on end-user needs. Keeps abreast of industry trends.

Identifies and holds accountable vendors in support of systemupdates and maintenance.

• Operational Support
• Provides expertsupport for business operations by responding to inquiries,identifying issues, and working to continuously improve businesspractices. Handles escalated matters that arise during dailyoperations and providing guidance to IT asset management analysts.
• Identifying Business Objectives
• Develops strategies to achievecompany and department goals, and communicates these through theuse of specifications, project plans, or other forms ofdocumentation.
• Reporting
• Produces reports based on dataanalysis, industry trends, and process capabilities. Conveyspatterns, problems, and areas of improvement. Develops processenhancements based on reporting.
• Data Analysis
• Sources,compiles, and interprets data. Performs data analysis on anadvanced level, effectively communicating and directing analysisoutput.
• Manages key relationships within the enterprise. Thisincludes asset owners, operations, procurement, risk, and audit.
• Mentoring and educating team members and stakeholders on ITAMEnd-of-Life processes and practices Qualifications
• BachelorsDegree and 6 years of experience in Applications development,applications analysis or systems engineering OR High School Diplomaor GED and 10 years of experience in Applications development,applications analysis or systems engineering
• Skill(s): Previousleadership for technical implementation, Knowledge of StandardDevelopment Life Cycles (like Waterfall or Agile), Knowledge ofsystem and data design o Previous leadership for technicalimplementation, Knowledge of Standard Development Life Cycles (likeWaterfall or Agile), Knowledge of system and data design oExperience with ServiceNow CMDB Utah o Experience with creatingDashboards and reporting in ServiceNow.

o Excellent verbal andwritten communication skills; troubleshooting & analytical skills;and ability to collaborate with cross-functional teams o Experienceworking in an Agile environment o Ability to independently setpriorities and meet deadlines in a fast

• paced environment oAbility to independently work efforts and report on status oAbility to manage team, coordinating work activities and developingteam capabilities o Proven organizational and time-managementskills, including prioritizing multiple tasks o Strong analyticalskills showing attention to detail with a strong customer focus oExcellent developing and delivering presentation skills