Senior Manager IT – Software Engineering (Remote) Position Available In Wake, North Carolina

Senior Manager IT – Software Engineering (Remote) First Citizens Bank United States, North Carolina, Raleigh 100 East Tryon Road (Show on map) Jun 14, 2025
Overview This is a remote role that may be hired in several markets across the United States. As a Sr. Manager, you will be part of the Digital Service Technology Engineering team and will be responsible for overall delivery of solutions and software for our Online Banking platform, including design, technology insertion, development, testing, deployment and sustainment. You’ll work collaboratively with implementation partners and technology stakeholders to drive change in the most effective way possible, leading the project planning and execution through agile methodologies. You’ll manage and grow a team of developers and quality engineers, and guide them in the development and delivery of new features for the Client facing banking application platform built on React, Node, Java/Springboot.

Responsibilities Once Here You Will:

Mentor and coach team of software engineers and quality assurance engineers on best practices, system design principles, and software engineering industry trends
Champion application development security best practices across all engineering efforts
Build authentic relationships with the team and business partners that empower them to lead long-term collaborations across the organization and deliver successful business outcomes
Anticipate the needs of customers; focus work processes on customer satisfaction
Motivate, retain, and develop key staff; promote career development of team members
Lead, influence, and develop peers on project teams so that project goals are achieved
Handle ambiguity and function effectively in a matrix organization
Empower teams to innovate and create an agile environment that supports change
Exhibit “make it happen” and “find a way” attitude
Handle general leadership and administrative duties associated with managing a team of several direct reports
Work closely with program managers and other technical managers to define and plan development projects
Hold team accountable for compliance to all FCB standards, policies and procedures Qualifications Bachelor’s Degree and 8 years of experience in Applications development, analysis or engineering OR High School Diploma or GED and 12 years of experience in Applications development, analysis or engineering

Preferred Experience:

People developer with a passion for helping individuals set goals, achieve personal and professional success, and produce exceptional work
Proven track record in building, sustaining and navigating stakeholder relationships in and outside the organization, with fact-based decision making and effective approaches to conflict resolution
Proven experience in building a highly performing team and driving technical excellence and ongoing improvement in all aspects of software engineering delivery and quality
Experience in all aspects of software delivery management – analysis, design, estimating, and implementing technology architectures
Strong understanding of design principles, technically scalable data modeling, development best practices, secure coding discipline and quality in all code entering the code base
Ability to execute and prioritize multiple tasks, initiate and conduct meetings with team and peers
Proven experience managing teams of at least 8 to 12 resources
Must be willing to engage with and build relationships with a global team which will involve some early morning or late evening meetings
Problem solver who values input from various experiences, seek out information to keep the team on track and voice opinions on the most effective way forward
Must be able to work creatively, calmly, flexibly and under tight deadlines to respond quickly and positively to shifting/multiple demands and opportunities
Proficiency with operational support processes and project management methodologies, tools and processes
Ability to construct presentations and communications in a logical manner, sensitive to diverse audience’s needs

Technology Experience:

Recent experience with Microservices and platform engineering
Strong understanding of authentication and authorization methods and controls.
Strong understanding of privileged access management.
Prior DevOps and deployment automation experience
Experience with enterprise architecture best practices, specifically in application, infrastructure and web/mobile application security
Good knowledge of APIs, Microservices Architecture, Service Registry etc. design best practices
Preferred experience with the following:
Experience with

REST/SOAP

APIs (XML, JSON).

User Interface:

React, JavaScript, CSS
Experience with Node.js, Springboot, Kafka
Deep involvement in at least one end to end cloud migration projects preferred

Operationally Focused:

Passionate about monitoring, resiliency, uptime, performance and automation as well as security
Deep understanding and experience working with DevSecOps
Cloud experience with working knowledge of the following
Well versed in AWS services for monitoring, logging, metrics, high availability, and automation
AWS Cloud Infrastructure & Managed Services (EC2, DynamoDB, RDS, Lambda)
Infrastructure as code (Terraform, Gitlab CI/CD) principles,
Good experience and knowledge of database and database integration tools
Experience with enterprise integration services/solutions
Implementation experience with

SAAS/PAAS

based solutions
Experience with budget discipline, estimations/sizing, contract negotiations & oversight as well as technical vendor relationship management
Working knowledge of Jira/Confluence or similar collaboration and work management tools
Knowledge of agile software development practices and release management
Prior experience with regulated financial organizations preferred

Critical Leadership Skills:

Building People Capability
Engages with employees to develop a clear perception of long-term capabilities/potential, and to provide balanced feedback/guiding principles
Gives practical support and guiding principles for growing capabilities, not just technical skills
Systematically develops employees through stretch assignments with specific competency development goals
Uses informal and structured approaches to career development to focus on individual improvement over time
Supports promotion of own people when talent is needed elsewhere and provides individuals with development opportunities
Staying current with emerging technology trends.

Effective Communication:

Excellent listener; proven collaborator with superiors, peers and staff
Enjoy problem solving: Ability to find creative and reliable solutions to complex problems
Collaborating and Influencing
Negotiates with a genuine give-and-take approach, where parties act as true peers and decisions are shared
Spends time identifying all stakeholders necessary and meets or connects with all of them, neglecting no one to shape a collective consensus
Identifies opportunities to build relationships that will help others achieve their objectives and reaches out to those people or new people
Driving Results
Has a passion for achieving excellence in delivery, solving complex problems, and taking ownership

Automation Driver:

Constantly look for automation opportunities
Sets continually higher goals that are ambitious but realistic for self and team, geared to organizational objectives
Focuses on new business opportunities that enable business development targets to be exceeded This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. The base pay for this position is generally between $150,000 and $205,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.