IT Configuration Systems Manager – Portsmouth, NH Position Available In Rockingham, New Hampshire

IT Configuration Systems Manager – Portsmouth, NH Albany International Corp. remote work United States, Hampshire, Portsmouth 325 Corporate Drive (Show on map) Jun 18, 2025 Back
IT Configuration Systems Manager
#5482
Portsmouth, Hampshire, United States
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Job Description
Title Manager, IT Configuration Systems Description This role’s principal goal is to oversee the Configuration Systems team responsible to provide support for Information Technology (IT) Operations and IT Enterprise Team staff. It is also responsible to establish IT hardware, software, and configuration standards, and provide for their successful delivery to the business. It assists with other IT projects and tasks. Personnel in this role will implement all IT policies, procedures, and best practices defined by the Global Information Services (GIS) organization. This individual will attain IT service level agreements for the user community. The position requires working with decision makers in other departments to identify, recommend, implement, and support cost-effective technology solutions for all aspects of the organization. Responsibilities All responsibilities carry a global scope Strategy & Planning Assist in developing long-term strategies and capacity planning for meeting future IT needs
Establish and manage the desktop management and site operations resources and projects portfolio
Set goals to meet business objectives and achieve user satisfaction Acquisition & Deployment Implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision
Administer vendor, outsourcer, and consultant contracts and service agreements
Develop and manage financial aspects of the IT Department, including purchasing, budgeting, and budget review and ensure they comply with stated goals, guidelines, and objectives
Develop IT policies and procedures, including those for architecture, security, disaster recovery, standards and service provision
Collaborate with other IT teams to identify and/or procure new technologies Operational Management Be reachable after normal work hours and on weekends for high priority, production impacting support
Process and manage the processing of incoming calls to the Service Desk, and site-specific escalation tasks via both telephone and the standardized messaging platforms to ensure courteous, timely and effective resolution of end user issues and broader GIS projects
Oversee end-user IT services performance, including help desk and technical support services
Assist with, and oversee site-specific IT projects as well as broader GIS projects/tasks
Deploy, monitor, maintain, update and support IT systems, including server, PC, tablet and telephony hardware, operating systems, software and peripherals
Provide global development, deployment, monitoring and maintenance of IT systems, including servers and PCs
Practice asset management for IT hardware, software, and equipment
Establish and maintain regular written and in-person communications with the organization’s end users, management, and department heads regarding pertinent IT activities
Define and communicate project milestones, service level agreements, and resource allocation to department leads, support staff, and end users
Review performance of IT systems to determine operating costs, productivity levels, and upgrade requirements
Work with global procurement to develop bid requirements for all hardware and software
Work with Infrastructure and Data Services groups to deploy, support, monitor, and maintain all hardware and software based on operation’s needs; including overseeing these activities at regional locations with local IT Operations personnel reporting to this position
Coordinate research on potential technology solutions and implementations in support of new initiatives, opportunities, and procurement efforts
Responsible for hardware/devices standards, system images, desktop and application virtualization, system patching, anti-virus/ransomware and application distribution
Oversee the change request process for assigned IT Site Operations teams and ensure IT Site Operations personnel reporting to this position are following Change Management procedures
Drive global improvement in quality and quantity of documentation for processes and procedures
Develop/mentor the support team. Identify needed areas for specialization and develop training plan. Coach the other team members in the execution of highest quality interactions with internal user/customers, including Executive management
Maintain new/improved processes and standards that work throughout global locations
Benchmark, analyze, report on, and make recommendations for the improvement of the IT services and systems
Manage IT staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions of personnel reporting to this position
Enforce request handling and escalation policies and procedures
Identify and recommend end user training programs to increase computer literacy and self-sufficiency
Oversee, develop and implement end user knowledge and training programs to increase computer literacy and self-sufficiency
Oversee the development, implementation of service desk staff training procedures and policies
Train, coach and mentor Service Desk Technicians and other junior staff
Contribute to problem resolution by giving in-person, or video call – hands-on support to end users
Monitor incident trends and anticipate potential problems for proactive resolution
Remote work optional
Travel and provide support at Albany International global sites Shift
Day
Shift Information
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Experience/Education/Skills
Position Requirements Formal Education & Certification Attend training seminars, conferences and trade shows to broaden knowledge of current and future configuration technologies
University degree in the field of computer science or information systems or equivalent, 4 year related work experience
Current Technical Certification (i.e. Microsoft Professional, A+, and/or etc.) a benefit
Current Managerial Certification (i.e. AMA, CSM, PMP, and/or etc.) a benefit Knowledge & Experience Hands on experience installing IT hardware and software
Speaks English intermediate level
Working technical knowledge of: Operating systems (i.e. Microsoft Windows Workstation, Microsoft Windows Server, iOS, and Android)
Current network hardware protocols, and standards (i.e. Routers, Switches, TCP/IP, DNS and DHCP) Ability to operate tools, components, and peripheral accessories
Able to read and understand technical manuals, procedural documentation, and OEM guides
Understanding of project management principles
Experience with Microsoft Office, Teams, SharePoint, etc. software
3 years of experience managing and/or directing an IT department or operation
Proven experience in IT infrastructure strategic planning and development, project management, and policy development
Experience with systems design and development from business requirements analysis through to day-to-day management
Knowledge of business theory, business processes, management, budgeting, and business office operations
Superior understanding of the organization’s goals and objectives
Demonstrated ability to apply IT in solving business problems
In-depth knowledge of applicable laws and regulations as they relate to IT
Strong understanding of human resource management principles, practices, and procedures Personal Attributes Strong interpersonal skills
Strong leadership skills
Excellent written, oral, and interpersonal communication skills
Highly motivated, and self-directed
Analytical and problem-solving abilities, with keen attention to detail
Ability to conduct and direct research into IT issues and products
Ability to present ideas in business-friendly and user-friendly language
Ability to effectively prioritize and execute tasks in a high-pressure environment
Extensive experience working in a team-oriented, collaborative environment
Ability to perform general mathematical calculations for the purpose of creating business cases, budgets, and so on
US Citizen or green card holder required Safety and Procedures Follow all publicized safety policies/procedures applicable to the job
Use appropriate PPE that has been identified on the Hazard Analysis for the department/role
Attend and participate in all safety training Safety meetings, audits and Behavior Based Safety programs assigned
Report all safety hazards observed. If capable, correct the safety hazard identified
Maintain a clean, orderly and safe work environment Work Conditions Sitting for extended periods of time
Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components
Occasional inspection of cables in floors and ceilings
Lifting and transporting of moderately heavy objects, such as computers and peripherals
Occasionally stand, walk, reach with arms and hands, climb, balance, stoop, kneel, crouch or crawl to work with the documentation and work within the business environment
Have close vision
Talk and hear to interact with internal and external customers
The noise level in the work environment is usually quiet to moderate Location Address
325 Corporate Drive, 4th Floor, Portsmouth , Hampshire 03801 , United States
Travel
Up To 25%