IT Help Desk Manager Position Available In Somerset, New Jersey

IT Help Desk Manager RP Tech Services Bridgewater, NJ 08807 We are a leading Managed IT Services Provider (MSP) delivering enterprise-level IT solutions to businesses across multiple industries. Our services include cybersecurity, cloud solutions, IT support, and infrastructure management .

Job Summary:

Seeking an experienced and highly technical IT Helpdesk Supervisor to join our Managed Service Provider (MSP) team. The IT Helpdesk Supervisor will be responsible for overseeing a team of support technicians and ensuring the timely resolution of IT issues for our clients. The ideal candidate will have a minimum of 10 years of experience in IT support management and a strong technical background.

Responsibilities:

Supervise and lead a team of support technicians, including training and development, performance management, and scheduling. Ensure that all support requests are addressed in a timely manner and to the satisfaction of the client. Monitor service level agreements (SLAs) and ensure that they are met or exceeded. Maintain and improve upon existing IT support processes and procedures. Identify opportunities for process improvement and implement changes as necessary. Manage relationships with clients and act as a liaison between clients and the technical support team. Provide technical support and guidance to the support team when necessary. Ensure that the support team is up to date with the latest technologies and industry trends. Maintain accurate documentation and records related to support activities. Participate in on-call rotation for after-hours support.

Requirements:

Minimum of 5 years of experience in IT support management. Strong technical background and experience with a variety of technologies, including but not limited to: VMware, Windows Server, Active Directory and networking concepts. Excellent communication skills and the ability to manage relationships with clients. Strong leadership skills and the ability to manage and develop a team of support technicians. Experience with service management tools. ConnectWise is preferred. Ability to work independently and manage multiple priorities effectively. Preferred Qualifications (Bonus Skills): Strong understanding of computer hardware, software and networking concepts. Experience with desktop and server operating systems. Knowledge of network infrastructure, including routers, switches, firewalls, and VPNs. Familiarity with virtualization technologies, such as VMware or Hyper-V Experience with cloud computing platforms, such as AWS, Azure, or Google Cloud. Understanding of cybersecurity principles and best practices. Experience with endpoint security tools, such as antivirus, antimalware, and encryption software. Knowledge of backup and disaster recovery concepts and tools. Experience with remote support tools and technologies. Understanding of Active Directory, including user and group management and security permissions. Basic understanding of networking concepts, such as TCP/IP, DNS, and DHCP. Ability to document technical issues and resolutions in a helpdesk ticketing system. Excellent communication skills, both written and verbal, to effectively communicate with end-users and escalate issues as necessary. Willingness to learn and stay up-to-date with the latest technologies and industry trends.

Compensation & Benefits:

✅

Salary :

$75,000 – $85,000 ✅ Performance Bonuses & Profit Sharing based on KPI achievements. ✅ Health, Dental, and Vision Insurance . ✅ Flexible PTO & Remote Work Options . ✅ Professional Development & Certification Reimbursements .

Job Type:

Full-time Pay:

$75,000.00 – $85,000.00 per year

Benefits:

Health insurance Paid time off

Schedule:

Day shift Monday to Friday Ability to

Commute:

Bridgewater, NJ 08807 (Preferred)

Work Location:

In person