Manager Information Technology Services 1 – Collaboration and Communications/M365 Manager Position Available In Albany, New York

Basics Schedule Location Job Specifics How to Apply Indicates whether if this vacancy posting is part of the

NY HELPS

Program. NY HELP No The agency in which the vacancy exists. Agency Attorney General, Office of the The job title for the vacancy. Title Manager Information Technology Services 1 – Collaboration and Communications/M365 Manager The job title for the vacancy. Occupational Category I.T. Engineering, Sciences The salary grade for this vacancy. Salaries are determined by salary grade and bargaining unit. Salary Grade 27 The collective bargaining unit to which this vacancy is assigned. Bargaining Unit PS&T – Professional, Scientific, and Technical (PEF) The minimum and maximum of the salary range for this vacancy. Salary Range From $106898 to $131665 Annually Indicates whether this job is full-time or part-time. If the job is part-time, an estimated percentage will be provided. Employment Type Full-Time This indicates the type of job, typically permanent, temporary, or provisional. ‘Provisional’ means that the appointment will be temporary until the incumbent takes and passes an appropriate civil service examination. Appointment Type Permanent Jurisdictional class is the indicator for how this job can be filled. The classified service is governed by the Civil Service Commission, and consists of competitive, non-competitive, exempt, and labor classes. ‘Competitive class’ indicates that the applicant must take and pass an appropriate civil service examination. ‘Non-competitive class’ indicates that the applicant’s qualifications will be evaluated without a civil service examination. ‘Exempt class’ indicates that the applicant will be evaluated by methods other than competitive or non-competitive, and that incumbents will not be granted tenure. ‘Labor class’ requires that applicants possess skills or other physical characteristics that cannot effectively be evaluated by other means. The unclassified service is legislatively defined, and includes such positions as elected officials, department and agency heads, and all academic personnel in public schools, colleges, and universities. Jurisdictional Class Non-competitive Class Estimates the percentage of time incumbents of this vacancy will be required to travel. Travel Percentage 10% This provides information on the expected workweek. Workweek Mon-Fri The number of hours in the workweek, typically 37.5 or 40 for full time, or any other number for part time. Hours Per Week 37.5 Workday The start time for this vacancy. If the agency employs flextime, this will be the earliest time this vacancy’s shift can start. From 8:30 AM The end time for this vacancy. If the agency employs flextime, this will be the latest time this vacancy’s shift can end. To 5 PM If checked, the agency allows flextime. Flextime allowed? No If checked, this vacancy includes mandatory overtime. Mandatory overtime? No If checked, this agency allows compressed workweek scheduling. Compressed workweek allowed? No If checked, this agency allows telecommuting for this position. Telecommuting allowed? Yes The county in which the vacancy is located. County Albany The street address where the vacancy is located. Street Address 10 British American Blvd The city where the vacancy is located. City Latham The state where the vacancy is located (the default is New York). State NY The zip code where the vacancy is located. Zip Code 12110 The duties that the incumbent of the vacancy will be expected to perform. Duties Description The Information Technology Bureau (IT) within the Office of the New York State Attorney General (OAG) is seeking a Collaboration and Communications M365 Team Lead. Under the direction of the Manager Information Technology Services 2, SG29, the Manager Information Technology Services 1, SG27, will lead the Communications and Collaboration unit, managing and monitoring OAG’s M365 services and infrastructure. The incumbent will also lead the Unified Communications as a Service (UCaaS)/Contact-Center as a Service (CCaaS) implementation and support for the future state of communication within the OAG. This team will consist of an existing Microsoft Office 365 (O365) Support administration unit while expanding its scope to manage and support all communications and collaboration technologies for the OAG.

Duties:

• Manage and monitor OAG’s O365 services including both production and test (cloud and hybrid) environments.
• Manage OAG’s O365 tenants and all associated products including, but not limited to, Exchange Online, SharePoint, OneDrive, Teams, ExpressRoute, Entra Multi Factor Authentication (MFA) and other services.
• Administration and monitoring of Proofpoint on Demand email filtering subscription.
• Administration and monitoring of Exchange Online Protection and Advanced Threat Protection (ATP).
• Administration and monitoring of O365 security policies, alerts, suspicious user activities and data loss prevention (DLP).
• Administration of on-premises Exchange hybrid environment and Entra AD Connect servers.
• Exchange administration tasks including, but not limited to creation of remote mailboxes, shared mailboxes, distribution lists, Groups, calendaring, mailbox access, contacts, etc.
• Manage users, groups, and resources in on-premises Active Directory as well as licenses and permissions for O365 products/services.
• Create and manage permissions and access for user requested SharePoint sites.
• Troubleshoot and resolve issues with user email access and accounts providing timely and effective support.
• Deliver support for full suite of applications within the Office 365 suite including Exchange Online, OneDrive, Outlook, Teams, SharePoint, and Power Platform.
• Keep abreast of the latest O365 features and updates, and ensure any actions needed to prepare for upcoming changes have been put in place.
• Process O365 compliance tasks such as litigation holds/preservations/FOILs/email pulls using Microsoft Purview Premium and other tools.
• Write or maintain scripts using PowerShell or Microsoft Graph API to automate or optimize O365 related tasks.
• Provide escalated support for complex O365 technical issues.
• Monitor, triage and assign ServiceNow incidents and requests and ensure completion within agreed upon service level objectives.
• Supervision of lower level staff and/or contracted consultants.
• Lead all recruitment efforts for the team ensuring that the best possible candidates are selected.
• Plan, implement, integrate, transition to, and perform ongoing support of a modern UCaaS/CCaaS solution integrated with the M365 and OAG desktop computing environment.
• Delegate tasks, including the testing/verification of task completion and correctness.
• Other duties as assigned.

The minimum qualifications required for this vacancy.

Minimum Qualifications Qualifications:

• 4+ years’ experience with O365 Administration and troubleshooting.
• 4+ years’ experience with SharePoint/OneDrive Administration and troubleshooting.
• 4+ years’ experience with Teams Administration and troubleshooting.
• Experience with administration of Microsoft Exchange 2016 or Exchange 2019 in a hybrid environment.
• Experience with Office 365, Exchange, SharePoint automation using PowerApps/PowerShell scripts.
• Experience with services such as MS Purview Premium, DLP, Retention Policies, Email Encryption, and Threat Protection.
• Experience with configuring and troubleshooting MS Entra/Azure AD.
• Experience with MS Intune for mobile device administration. The following preferred qualifications are a plus but not required:
• Experience with UCaaS/CCaaS implementation, management, and support (Zoom, NICE and/or RingCentral).
• Experience with Microsoft Data Classification, AI readiness/controls and Security initiatives.
• Experience with Enterprise Content/Document/Records Management with SharePoint.

Additional comments regarding the vacancy. Additional Comments As an employee of the OAG, you will join a team of dedicated individuals who work to serve the people of our State through a wide variety of occupations. We offer a comprehensive New York State benefits package, including paid leave, health, dental, vision and retirement benefits, and family-friendly policies. Additionally, the OAG offers a robust Workplace Flexibilities Program with multiple options for employees, including telecommuting (up to two days per week) and alternative work schedules. The Hire Rate for this position is $106,898. For new State employees appointed to graded positions, the annual salary is the hiring rate (beginning of the Salary Range) of the position. Promotion salaries are calculated by the NYS Office of the State Comptroller in accordance with NYS Civil Service Law, OSC Payroll rules and regulations and negotiated union contracts. Candidates from diverse backgrounds are encouraged to apply. The OAG is an equal opportunity employer and is committed to workplace diversity. For more information about the OAG, please visit our website: ag.ny.gov. Some positions may require additional credentials or a background check to verify your identity. The name of the contact person for this vacancy. Name Human Resources Management Bureau The telephone number to use for questions about this vacancy. Telephone 5187762500 The fax to use for this vacancy. Fax Email address for emailing applications, or to ask questions about this vacancy. Email Address hr.recruitment@ag.ny.gov Address The street address of the contact for this vacancy. Street Office of the Attorney General, Human Resources Managment Bureau The Capitol The city for the contact for this vacancy. City Albany The state of the contact for this vacancy (the default is New York). State NY The zip code for the contact for this vacancy. Zip Code 12224 Instructions for potential applicants. Notes on Applying To apply, please submit a cover letter that includes a statement describing how you meet the minimum qualifications and a resume to hr.recruitment@ag.ny.gov. Please be sure to include Vacancy ID # and job title in the subject of your email.