IT Support Desk Supervisor Position Available In Suffolk, New York
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Job Description
IT Support Desk Supervisor
B&L PC SOLUTIONS INC 335
Oser Ave, Hauppauge, NY 11788
Benefits:
401(k) 401(k) matching Competitive salary Health insurance We’re currently in search of a Supervisor to fulfill the following job responsibilities : Initial triage on all inbound support calls Answering incoming calls and responding to incoming tickets Organizing tickets in our queue and ensuring that technicians are handling them properly and quickly Dispatching tickets that are not able to be handled remotely to our on-site technicians Verifying that backups are functioning properly both on-site and off-site for clients Confirming that client’s are satisfied with the products and services that are being provided to them Assist with organizing documentation for clients Creation of standard operating procedures
Qualifications:
1. Morning Person Required (shift is from 8:30 a.m – 4:30 p.m.) 2. You should consider yourself to be kind, patient, and happy 3. Team player – you enjoy working well with others. You have not only heard of but have also
WORKED WITH
one or more of the following products (or similar to them): Autotask, IT Glue, Datto, Hyper-V, VMWare ESX, SonicWall, FortiGate, Windows Server 2019,
Networking Job Types:
Full-time Experience:
IT Help Desk /
Support:
2 years (Required)
Education:
High school graduate Associates Degree (Minimum)
