IT Systems and Business Operations Manager Position Available In Ulster, New York

IT Systems and Business Operations Manager Archtop Fiber 300 Enterprise Drive, Kingston, NY 12401

• THIS IS A HYBRID ROLE. THE INCUMBENT WILL BE EXPECTED TO BE IN OUR CORPORATE HQ IN KINGSTON NY ONE WEEK PER MONTH

• At Archtop Fiber, our mission is to be the true fiber of your community.

We believe in the power of local connectivity and dedication to bridging the digital divide in rural and suburban cities across the Hudson Valley and beyond. We have seen how larger cities often receive priority for broadband infrastructure upgrades, leaving smaller communities underserved. Our commitment extends beyond providing reliable Internet and Phone services – we’re not just living and working in Kingston, NY we are fully committed to our awesome community. From our fantastic community programs to fueling economic growth with improved connectivity and an abundance of tech-driven jobs, we’re all about bringing fun and excitement to our neck of the woods! The Manager, OSS/BSS Operations is responsible for the administration, maintenance, and continuous improvement of our operational and business support systems while ensuring seamless service delivery to our fiber broadband customers. The Manager, OSS/BSS Operations will interface directly with stakeholders and vendors to Identify and resolving technical issues within the OSS/BSS infrastructure. It is envisioned that this position will initially operate as an individual contributor, but it is expected will be responsible for hiring and managing additional team members to support the function as needs arise.

What you will do:

• Lead and mentor a team of system administrators and technical analysts specializing in supporting end-users of all OSS/BSS technologies.
• Document processes, methods, and procedures for all OSS/BSS platforms, fostering a culture of continuous learning and innovation within the entire user base.
• Evaluate, implement and operationalize emerging changes and enhancements to the OSS/BSS Stack.
• Oversee system configuration strategies for field operations, network operations, marketing, customer service, and finance.
• Support process and integration projects with scheduled training, UAT, and work plan documentation.
• Ensure compliance with telecommunications industry standards and fiber broadband service requirements.
• Develop and maintain technical documentation, provisioning workflow procedures, and TMF service delivery standards.
• Collaborate with project management and internal stakeholders for platform enhancements to support improving business processes and enhanced customer experience.
• Provide regular system bug tracking and status updates to senior management, highlighting achievements, challenges, risks and recommendations for improvement.

What you will bring:

• Bachelor’s degree or equivalent experience in a related field.
• 1-5 years’ experience of system management or related experience.
• Knowledge of telecommunications protocols and standards
• Basic understanding of telecommunications OSS/BSS systems.
• Familiarity with ticketing systems and reporting.
• Experience working with external software vendors.
• Ability to manage multiple systems simultaneously while maintaining operability.
• Ability to collaborate professionally and efficiently within all levels across the entire enterprise.
• Ability to maintain vendor relationships and drive vendors to execute work in a timely manner.
• Ability to solve problems creatively and effectively in a small team environment.
• Ability to translate business requirements into system configuration changes.
• 3+ years’ experience in the telecommunications industry and/or in utility OSS/BSS environment preferred.
• Experience with billing system migrations preferred.

What we offer:

• Competitive salary – range for this opportunity is $110-135K

Hybrid:

Expected in office 2-3 days a week, minimum.

• Heavily subsidized medical, dental, and vision
• Holidays, PTO, and Flexible work schedules
• 401(k) w generous match
• Employee Assistance Program (EAP)
• Life insurance, short- & long-term disability insurance
• Employee Referral Program
• Employee discount programs Archtop Fiber is proud to be an Equal Opportunity Employer.

We celebrate diversity and are committed to creating a welcoming and inclusive environment for all. Please apply directly Careers@Archtopfiber.com

Job Type:

Full-time Pay:

$110,000.00 – $135,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Compensation Package:

Yearly bonus

Schedule:

8 hour shift Monday to

Friday Work Location:

In person