Sr Manager IT Support (Service Desk) Position Available In Dauphin, Pennsylvania

Sr Manager IT Support (Service Desk)
Location
US-PA-Gratz
ID
2025-12488
Category Information Technology Position Type Full-Time Remote No Min Pay Range USD $116,875.00/Yr.
Summary •Will consider only internal applicantations located at any of the Operations Support Centers MITER Brands™ is a residential window and door manufacturer that provides a leading portfolio of window and door brands for the new construction and replacement segments. MITER Brands, also known as Milgard, MI Windows & Doors and PGTI is one of the nation’s largest suppliers of vinyl windows and patio doors, with plants across the country. We are looking for Sr. IT Support Manager (Service Desk). In this role you will be responsible for leading the IT Support team overseeing the front-line IT support needs of the business, manages the IT Service Desk, troubleshooting technical issues, monitoring and management of the business’ ITSM tool, setup, installation and configuration of team member hardware such as PCs, tablets, laptops, scanners and printers, allocates appropriate software licenses and coordination of IT projects. Why work at MITER Brands?

Pay Range:

116k – 146k, depending on experience Responsibilities
Lead and manage the IT Support leaders and teams, ensuring availability, reliability, security and timely response of support.
Lead and manage IT leaders and teams who are responsible for the day-to-day operations, maintenance, and troubleshooting of IT infrastructure components, including hardware, software and user setup.
Develop and implement IT support strategies, plans, and roadmaps to support the business goals. Maintain relationships with vendors, negotiate contracts, and ensure timely delivery of IT infrastructure solutions. Manage the IT budget, including forecasting, spending, and reporting. Implement, maintain and follow security policies, procedures, and controls to protect IT hardware, systems and data. Collaborate with other departments, operations and stakeholders to align IT support efforts with business needs and communicate effectively. Effectively communicate IT support Strategy, Budget and Availability to the IT Team, Business Leaders, Stakeholders and our broader Team Members
Deliver critical information through a standard format to inform the business of changes and outages of IT systems
Develop and deliver IT support related presentations internally and externally.
Lead and manage IT projects, ensuring they are completed on time and within budget. Provide visionary leadership to the IT support team, setting clear goals, performance metrics, and expectations for excellence
Recruit, hire, train, and mentor a high-performing IT Infrastructure team
Provide ongoing coaching, feedback, and development opportunities to maximize individual and team performance
Qualifications
BS Degree in Computer related field is preferred
10 years of IT leadership
Extensive IT technology knowledge and experience within the IT field.
Knowledge of cybersecurity software and security best practices
Strong knowledge and understanding of business needs, with the ability to establish and maintain a high-level of senior leaders’ trust and confidence
Strong leadership and management skills. The ability to motivate, guide, and develop a team as well as future leaders
Technical expertise in IT hardware, software and licenses
Strategic thinking and planning. The ability to develop and execute long-term IT support plans
Communication and interpersonal skills. The ability to communicate effectively with technical and non-technical audiences. Ability to deliver appropriately in pressure situations
Problem-solving and analytical skills. The ability to identify, diagnose, and resolve IT hardware and software issues
Vendor management skills – The ability to negotiate contracts, manage vendor relationships, and ensure timely delivery of IT solutions
Project management skills. The ability to plan, manage, and execute IT infrastructure projects
Excellent analytical and problem-solving skills
Excellent verbal and written communication skills, including documentation.
Ability to work under pressure and meet deadlines
Work across IT and Functional areas and collaborate across teams to solve complex problems
Strong interpersonal skills
Work outside normal hours may be required, including some weekends
Travel to other MITER Brands locations and vendors
About Us Our benefits package includes coverage of your health, wealth, and wellness for you and your eligible spouse/dependents. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. Below is a list of benefits you will enjoy while working with our company. Three comprehensive Medical plan options
Prescription
Dental
Vision
Company Paid Life Insurance
Voluntary Life Insurance
Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance
Company-paid Short-Term Disability
Company-paid Long-Term Disability
Paid time off (PTO), including Vacation, Personal, and paid Holidays
401k retirement plan with company match
Employee Assistance Program
Teladoc
Legal Insurance
Identity Theft Protection
Pet Insurance
Team Member Discount Program
Tuition Reimbursement
Yearly Wellness Clinic MITER Brands, also known as MI Windows and Doors, Milgard and PGT Industries are an equal-opportunity employer. The company does not discriminate based on religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information, or any other applicable legally protected category.