IT Operations Manager Position Available In Lancaster, South Carolina

IT Operations Manager Two Harbors Investment Corp. 446 Wrenplace Rd, Fort Mill, SC 29715 We are looking for an Experienced IT Operations Manager with expertise in supervising the performance of on-premises and cloud-based solutions and infrastructure including enterprise job scheduling and batch processes. This position is a part of our Infrastructure Team and responsibilities span both on-premises infrastructure with an understanding and experience in Cloud environments and software systems. The role is mainly a hands-on technical role. Responsibilities Monitoring and operating network and system performance using management and monitoring tools across all information technologies including hardware, software, processes, etc. Responding to and assisting in resolving IT incidents and outages/Major Incidents. Point of contact to coordinate and manage triage efforts and communication. Assisting with the management of IT assets and inventory. Manage ITIL Best Practices/Service Delivery. Act as a key leader for IT Change Control including appropriate audit evidence. Oversee, maintain and report KPI and SLAs of IT Operations. Implementing standard operating procedures for system maintenance. Collaborating with technical support teams to address user and enterprise system issues. Participating in IT operations meetings and contributing to continuous improvement initiatives. Collaborating with other departments to align IT operations with business objectives. Assist with managing IT service providers and vendors for services such as internet, cloud computing, and hardware maintenance. Assist with creating and maintaining documentation for IT systems, procedures, and IT inventory. Provide support for IT solutions that enhance mission-critical business operations. Maintaining a strong understanding of the organization’s business needs and working closely with other departments to ensure that IT is aligned with those needs. Qualifications Proven experience as IT Operations Manager with attention to detail and a high sense of urgency Experience with system installation, configuration and analysis Thorough knowledge of networks and cloud computing‍ Strong leadership skills to effectively manage a team of IT professionals and drive performance. ‍Excellent communication skills to effectively interact with team members, senior management, and other stakeholders. Technical proficiency and knowledge of IT infrastructure, networks, and systems to effectively manage and troubleshooting issues. Ability to manage multiple projects and competing tactical issues and/or initiatives Problem-solving aptitude Education Bachelor’s or master’s degree in IT or related technical field (i.e., Computer Science, Engineering) and/or 10+ years’ IT support experience. Physical Demands & Working Conditions The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job: The employee is regularly required to talk or hear. The employee is required to sit for extended periods of time and is occasionally required to stand and walk. The employee must regularly use hands to finger, handle, or feel objects and is regularly required to reach with hands and arms; the employee may occasionally climb or balance, and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. The noise level in the work environment is usually quiet to moderate, and no extreme conditions are present. About RoundPoint Mortgage Servicing LLC RoundPoint Mortgage Servicing LLC is a fully integrated, non-bank mortgage company, with a subservicing portfolio of approximately 900,000 loans. In 2023, RoundPoint was acquired by Two Harbors Investment Corp. (

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TWO), reaffirming its commitment to MSR as core and essential to our business strategy and our future. A combined Two Harbors and RoundPoint capitalizes on the strengths of both companies, adding significant value for stakeholders through operational and cost efficiencies, as well as the ability to participate more fully in the mortgage finance space as opportunities arise. Founded in 2009, Two Harbors has grown into a leading publicly traded residential mortgage real estate investment trust (mortgage REIT). We leverage our core competencies of understanding and managing interest rate and prepayment risk to invest in our Agency residential mortgage-backed securities (RMBS) and mortgage servicing rights (MSR) portfolio, with the objective of delivering attractive risk-adjusted returns to our stockholders. Location Fort Mill, SC, Employee Status Regular Travel No Telecommuter Position No