IT Help Desk Manager Position Available In Williamson, Tennessee
Tallo's Job Summary: The IT Help Desk Manager in Brentwood, TN, supervises IT staff, conducts performance evaluations, and manages projects. Responsibilities include leading a team of technicians, implementing onboarding processes, overseeing access management, monitoring network services, and prioritizing helpdesk tickets. The role requires a bachelor's degree, 3 years of helpdesk management experience, IT expertise, and strong leadership skills. The position is full-time with a salary range of $75,000 - $85,000 per year, including benefits such as health insurance and paid time off.
Job Description
IT Help Desk Manager 3.1 3.1 out of 5 stars Brentwood, TN 37027 Supervisory Responsibilities Hires and trains IT employees. Schedules, organizes, and assigns projects to members of the IT team. Conducts performance evaluations that are timely and constructive. Handles discipline and termination of employees as needed and in accordance with company policy. Primary Responsibilities/Essential Functions Must be able to work in the office Monday-Friday Must be able to work in person full time Manage and lead a team of IT helpdesk technicians, providing guidance, coaching, and support to ensure high performance and productivity. Develop and implement onboarding and offboarding processes, ensuring smooth transitions for new hires and departures, including provisioning and deprovisioning of accounts, hardware, and software. Oversee access management processes, including user account creation, permissions management, and access reviews, to ensure compliance with security policies and regulatory requirements. Monitor network services and infrastructure, proactively identifying and resolving issues to minimize downtime and optimize performance. Implement and maintain an asset management system, ensuring accurate tracking and inventory of IT assets, including hardware, software licenses, and peripherals. Prioritize and assign helpdesk tickets, ensuring timely resolution of technical issues and adherence to service level agreements (SLAs). Monitor helpdesk performance metrics, analyze trends, and implement strategies for continuous improvement. Act as a point of escalation for complex technical issues, providing hands-on support and guidance to resolve critical incidents. Collaborate with other IT teams and departments to facilitate cross-functional projects and initiatives. Identify training needs and opportunities for skill development within the helpdesk team, organizing training sessions and workshops as needed. Stay informed about industry best practices, emerging technologies, and trends in IT support to ensure the helpdesk remains up-to-date and efficient. Other duties as assigned Education & Qualifications Preferred bachelor’s degree in information technology, Computer Science, or a related field. Proven experience (3 years) in a helpdesk management role, preferably in a fast-paced healthcare environment. Strong technical background with expertise in troubleshooting hardware, software, and network issues. Excellent leadership and communication skills, with the ability to motivate and inspire team members. Solid understanding of ITIL framework and helpdesk best practices. Experience with helpdesk ticketing systems (e.g., ServiceNow, Fresh service) and remote support tools. Ability to work under pressure and handle multiple priorities effectively. IT certifications (e.g., ITIL, CompTIA A+, Microsoft Certified Professional) are a plus. Must possess a valid Driver’s License. Proficient in speaking, reading and writing the English language.
Job Type:
Full-time Pay:
$75,000.00 – $85,000.00 per year
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance
Schedule:
Monday to
Friday Experience:
IT management: 3 years (Required) Ability to
Commute:
Brentwood, TN 37027 (Preferred) Ability to
Relocate:
Brentwood, TN 37027: Relocate before starting work (Required)
Work Location:
In person
