Service Delivery Coordinator Position Available In Broward, Florida
Tallo's Job Summary: The Service Delivery Coordinator position at Pomeroy in Fort Lauderdale, FL offers a temporary full-time role with a salary range of $70,000 - $80,000 a year. Responsibilities include managing service schedules, ensuring safety compliance, analyzing data, and providing training to service operators. Qualifications include an Associate's Degree in Business Administration or related field, along with relevant experience in sales or project support.
Job Description
Service Delivery Coordinator Pomeroy – 1.0 Fort Lauderdale, FL Job Details Temporary | Full-time $70,000 – $80,000 a year 1 day ago Qualifications Microsoft Powerpoint Microsoft Word Desktop support Networking Microsoft Excel Software troubleshooting Sales Inventory management Customer service Mid-level 3 years Computer hardware IT support Organizational skills Business Administration Business Associate’s degree Full Job Description Service Delivery Coordinator (Full Time / Temp to Hire) The Service Delivery Coordinator is responsible for coordinating the steady state service delivery to client accounts, promoting the continuous improvement of productivity, service quality, and customer satisfaction. This role involves managing and coordinating the scheduling of services, ensuring adherence to service levels, and maintaining customer relations.
Key Responsibilities:
Schedule Management:
Develop and maintain a master schedule for service operations, considering factors like equipment availability, operator shifts, and maintenance requirements
Communication:
Act as a central point of contact for service operators, maintenance teams, and other relevant personnel. Communicate with clients to ensure resource availability and department access
Safety Compliance:
Ensure that all service operations adhere to safety protocols and regulations, including equipment inspections and operator certifications
Data Analysis:
Collect and analyze data related to service utilization, downtime, and performance
Emergency Response:
Develop and maintain emergency response plans for service-related incidents or accidents
Documentation and Reporting:
Maintain accurate records of service schedules, equipment maintenance, and operator certifications. Generate regular reports to track performance metrics and key performance indicators
Training and Development:
Provide training and support to service operators to ensure they understand and follow scheduling procedures and safety guidelines
Qualifications:
Education:
Typically requires an Associate’s Degree in Business Administration or a related field, or equivalent experience and/or education
Experience:
At least 2 years of experience in a sales or project support capacity, preferably in a technical environment, and at least 1 year of experience in a support role of projects with customer interface experience in a large corporate environment
Skills:
Strong client relation and presentation skills, planning and organizing abilities, attention to detail, and proficiency in PC applications such as
MS-Word, Excel, PowerPoint, and Outlook Job Types:
Full-time, Temporary Pay:
$70,000.00 – $80,000.00 per year
Shift:
Day shift
Work Days:
Monday to
Friday Work Location:
In person
