Supervisor, Enterprise Corporate Application Support Position Available In Broward, Florida

PRIMARY FUNCTION

The IT Supervisor will oversee our Enterprise Corporate Application Support Team in a Pediatric Healthcare environment. This team will be responsible for the support, maintenance, and optimization of nonclinical applications that are critical to the organization’s operations, including finance, HR, billing, scheduling, and administrative systems. The IT Supervisor will play a crucial role in team management, issue resolution, process improvement, and stakeholder engagement, ensuring smooth operation and user satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES

This list may not include all duties that may be assigned.

Leadership & Strategy:

Supervise and mentor a team of Corporate Application Support specialists. Assign and prioritize support tasks, ensuring timely resolution of incidents and requests. Foster a culture of collaboration, accountability, and continuous learning. Conduct performance reviews and provide coaching to enhance team effectiveness.

Application Support & Management:

Oversee daily operations of corporate application support, ensuring system availability and performance. Act as an escalation point for complex technical issues, coordinating with vendors and IT teams as needed. Monitor system performance, troubleshoot problems, and implement proactive solutions. Ensure proper documentation of issues, solutions, and system configurations.

Process Improvement & Service Delivery:

Establish service level agreements (SLAs) and key performance indicators (KPIs) to measure team performance. Implement automation and efficiency improvements to streamline application support. Lead problem management efforts to identify root causes and prevent recurring issues. Ensure compliance with industry regulations and security best practices.

Stakeholder Engagement & Training:

Collaborate with business units to understand application support needs and drive user satisfaction. Conduct training and knowledge-sharing sessions for end-users and support staff. Liaise with software vendors to manage updates, patches, and issue resolution.

SUPERVISORY RESPONSIBILITIES

Responsible for managing the Enterprise Corporate Application Support Team.

QUALIFICATIONS EDUCATION

Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience) required.

Preferred Certifications:

ITIL Foundation. Relevant application-specific certifications (e.g., Workday, Salesforce, ServiceNow).

EXPERIENCE

3+ years of experience in IT support or application management required. Management experience preferred. Experience supporting corporate applications in healthcare or related industries preferred. Proficiency in enterprise applications such as ERP, HRIS, CRM, finance, and scheduling systems required. Familiarity with IT service management (ITSM) principles and tools.

KNOWLEDGE, SKILLS, AND ABILITIES

Ability to work independently and in a team environment. Strong written, oral, and interpersonal skills with a demonstrated ability to communicate with internal staff at all levels up to and including senior management. Able to manage work across multiple projects and deliver on time, with cross-functional teams, making the best use of available resources. Strong analytical skills and problem-solving ability. Aptitude for continuous learning and innovative thinking. Proficiency in using contemporary desktop and mobile device operating systems.

TYPICAL WORKING CONDITIONS

Travel 10%. Non-patient facing. May rotate working in the office and remote/telework; if remote, must be U.S. based. Working in a professional office environment. Involves high and frequent call volumes. Data entry for an extended period. Requires sitting for long periods.

OTHER PHYSICAL REQUIREMENTS

Vision Sense of sound Sense of touch

PERFORMANCE REQUIREMENTS

Adhere to all organizational information security policies and protect all sensitive information including but not limited to ePHI and PHI (Protected Health Information) in accordance with organizational policy, Federal, State, and local regulations.