Engagement Coordinator Position Available In Hillsborough, Florida

Engagement Coordinator MobileTec International, Inc. 14502 N Dale Mabry Highway, Tampa, FL 33618 Engagement Coordinator The Company MobileTec International Inc. is a Public Safety Software company. We create, sell, install and manage software for Police, Fire and EMS agencies both domestically and internationally. We pride ourselves on providing our employees with a solid career path, promoting from within and encouraging internal mobility. A commitment to excellence is deeply rooted in a strong sense of tradition. You will be working with a visible and accessible management team committed to your success. The Role

• Senior Customer Support Technician / Engagement Coordinator Do you excel in helping others and have a passion for innovative technology?

Interested in a career in a unique industry? Our Customer Success team is growing and in need of an energetic and dynamic Engagement Coordinator. This is a technical project coordinator role responsible for assisting with the execution and evaluation of projects according to predetermined timelines and budgets. Working with project implementation teams, tracking status’ of activities and reporting to the Customer Success Manager, also ensuring quality control throughout the project life cycle. The projects will primarily be new customer installations of MobileTec’s core products, but there will be additional requirements as needed to manage internal projects where appropriate. If you share our passion for superior service and have what it takes to make each customer touchpoint experience rewarding, then we want to hear from you. What You’ll Do Be the ‘guide’ that takes Customers through implementations: Work collaboratively with internal company resources to update project schedules, project definition documents, project plans, status reports, and work breakdown structures Manage project tasks through the lifecycle stages. Monitor and report on the progress of project tasks to the Customer Success Manager. Meet with internal resources to effectively communicate project expectations in a timely and clear manner Create and manage project Change Requests and implement approved requests to achieve project deliverables Strive for customer satisfaction internally and externally: Conduct all necessary meetings and discussions with the Customer Success Team related to the implementation of the project Setting and managing expectations, resolving disputes etc. with the assistance of the Customer Success Manager between all internal stakeholders and team members Reporting of project milestones and general project status to all parties Develop a strong knowledge of our software products and overall solution and industry Proactively communicate with internal and external customers Demonstrate passion for customer satisfaction and ignite that passion in others In order to effectively perform all of the above tasks it is essential the Engagement Coordinator is able to understand the technical nature of the tasks to be completed, and be able to communicate on a technical level with the customer Working with the technical lead(s), assign / agree upon reasonable timeframes for the completion of all project tasks Who You Are A good organizer, planner and communicator Have a good mix of IT (entry level), technical skills

• this is a customer facing role that is focused on applications that operate in a highly technical environment
• so your duties will include software and related (basic) network / connectivity / hardware support Any association with or knowledge of Police/Fire/EMS is a bonus What We Need At least 3 years related experience (software customer support) Excellent customer service and phone skills Ability to effectively operate in a dynamic environment Ability to logically break down and prioritize problems
• often technical software and system related issues combined with effective resource allocation Be part of a team with a hands-on attitude High School Diploma or equivalent required, Associate or Bachelor’s Degree preferred This position requires a background check Please provide your salary requirements Benefits We recognize that people are our most valuable asset.

Our competitive salary and benefits package includes medical insurance, dental insurance, 401K, 100% company paid life insurance, wellness programs and paid vacations/sick time. No recruiters, please.

Job Type:

Full-time Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We thank all applicants in advance for their interest, but only those applicants who are to be considered will be contacted. Must be authorized to work in the U.S for any employer without company sponsorship.

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Schedule:

Monday to Friday Application Question(s): What salary do you require?

Education:

High school or equivalent (Required)

Experience:

software customer support: 3 years (Required)

Language:

Spanish (Preferred)

Location:

Tampa, FL 33618 (Preferred) Ability to

Commute:

Tampa, FL 33618 (Required) Ability to

Relocate:

Tampa, FL 33618: Relocate before starting work (Required)

Work Location:

In person