Service Delivery Lead- HR Onsite Position Available In Orange, Florida

•Candidates MUST be local to Orlando, FL and/or Surrounding Areas.•Duties and Responsibilities Establish and run operational delivery across a network of global and virtual locations – driving productivity, world class service, optimizing global scale and local reach. Develop strategy for an optimized ecosystem, building service delivery model for quality, cost, and compliance. Provide leadership and development coaching for employees. Continuously raise the bar for our talent, ensure the team is developing and closing gaps towards becoming a world class product delivery/service team. Inspire and guide a growing team; foster a culture of transparency, collaboration, innovation, six sigma, LEAN, hire and retain exceptional talent for a high performing workplace. Drive service for employee and people leaders by strategically optimizing service, language, local needs with global strategy and driving first-time resolution while educating employees and leaders to self-serve. Own and manage the full suite of operational performance metrics (qualitative/quantitative), collaborating to ensure they are constantly relevant against product specifications and service principles. Forecast demand changes and keep the People Operations organization proactive to drive continuous improvement. Deploy resources to serve as case managers to enhance the employee experience through significant life events. Drive continuous improvement across all elements of service delivery. Work with the Global Experience & Product Management Leader to drive activity to a self-service model. Leverage innovative technologies (e.g., RPA / AI) to drive productivity, support multi location model and allow human resources employees to focus on moments that matter. Apply lean management principles to enable execution, compliance and on-time delivery of products and services. Identify simplification opportunities for more work movement into self-service and to increase focus on Moments that Matter. In collaboration with peers, IT, and the business, define overall strategic priorities for the regional team, which will include aspects of policy & process changes, technology enhancements, new product development, simplification opportunities, regulatory and legal changes, and ensure optimal delivery model for the organization. Leverage deep knowledge of region, industry, customer, and GE HealthCare People Operations products to provide contemporary and compliant services. Drive customer service excellence and continuous process improvement culture across the business; instill the culture at all levels globally. Maintain up-to-date contingency plans and business continuity plans as required. Create an environment of continuous learning and support for employee and organizational growth. Open to travel to US as per Business Need Comprehensive understanding of and ability to assimilate regulatory and compliance requirements into an ongoing product and operational framework. Strategic and courageous thinking with an ability to develop and drive strategy Proven ability to solve complex, organizational wide issues and manage them to complete resolution Demonstrated experience of leading large multinational teams through significant transformative change. Strategic thinker; proven ability to solve complex, organizational wide issues and manage them to complete resolution Proven experience in the effective leadership, project management architecture and implementation of business change initiatives with a global or multi-country footprint Significant leadership and management experience in a complex customer service oriented operational environment Demonstrated experience in developing and coaching leadership talent and promoting an inclusive/diverse workforce and strong succession planning Financial acumen – managing P&L operating plan Qualification Outstanding Communication Skills 20+ years of progressive HR experience, with at least 15 years in a leadership role. Bachelor’s degree in human resources or related field required; master’s degree preferred. Previous experience in administrative, marketing, or process management roles. Able to work effectively under pressure. Open to travel to US on need basis – Holding US Visa will be an added advantage.

Pay and Benefits Pay Range Minimum:

$200,00.00 per year (or $96.15 per hour)

Pay Range Maximum:

$250,000.00 per year (or $120.19 per hour) HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation. A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.