HR Shared Services Service Delivery Tools Manager Position Available In Fulton, Georgia

Job Description:

HR Shared Services Service Delivery Tools Manager page isloadedHR Shared Services Service Delivery Tools ManagerApply remotetype Hybrid locations Atlanta, GA, USA time type Full time postedon Posted 6 Days Ago job requisition id R25_0000014839HR SharedServices Service Delivery Tools ManagerThe HR Shared Services(HRSS) Service Delivery Tools Manager is a key role in developingthe strategic roadmap for HRSS service delivery tools and drivingthe implementation and continuous improvement of innovativesolutions to enhance the HRSS service delivery experience. Theincumbent will lead the development and enhancement of our HRSSservice delivery tools to support the HR Operations organization byleveraging user centered design principles to deliver aconsumer-like, omni channel HRSS experience.

KeyResponsibilitiesService Delivery Tools and Systems Roadmap Develops the prioritized, strategic roadmap for HRSS servicedelivery tools in alignment with the HRSS future state vision. Assesses existing HRSS service delivery tools to identify areasof improvement and transformation. Conducts voice of customer sessions and stakeholder listeningsessions to understand successes and opportunities in the HRSSservice delivery experience. Executes research and conducts benchmarking activities toidentify current, emerging, and future trends in HRSS tools andsystems.

Implementation and Continuous Improvement Oversees all aspects of tools used in HRSS service deliveryincluding, but not limited to case management, self-serviceportals, knowledge management platforms, process automation, andcommunication tools. Leads cross functional teams through the definition ofrequirement, development, implementation, and sustainment of HRSSservice delivery tools with the goal of creating consumer-likeexperiences. Works with service delivery leadership to define theomni-channel service delivery matrix to drive adoption, reducemanual effort, and improve the employee experience. Puts processes in place to ensure tools are up to date,relevant, and optimized and product documentation is in place. Partners with key stakeholders to ensure compliance withrelevant security standards and regulations. Create and maintain a prioritization methodology and backlog torespond to changing priorities.

Stakeholder Management Collaborates with key departments and stakeholders anddepartments to effectively communicate updates, changes, and bestpractices related to HRSS service delivery tools. Ensure development and delivery of training programs for HRSSteam members, employees, and other key groups.

RequiredQualifications Bachelor’s degree in HRIS, Information Technology, HumanResources, Business Administration. Minimum 7 years’ experience with HRSS service deliverytechnologies (case management, portal, communication, RPA) Proven experience in developing and executing service deliverytool deployments. Exceptional ability to influence without authority and a provenhistory of successful project execution, leading peers, partners,and leaders through transformational projects. Ability to translate strategy to independently set objectives,prioritize multiple deliverables, and execute throughdelivery. Business acumen and the ability to translate organizationalobjectives to business results. Experience with modern development tools and processes (Agile,Jira, SmartSheet). Demonstrated success in implementing service delivery tools ina dynamic, global environment. Excellent and proactive communicator with the ability toinfluence and collaborate at all levels of the organization andacross organizational boundaries. Knowledge of HR compliance and data privacy laws. Proficiency with ServiceNow HRSD, Paradox, HR technology,Workday, and workflow automation tools.

Preferred Qualifications Master’s degree in HRIS, Information Technology, HumanResources, Business Administration. Advanced certifications in project management Global HR Shared Services experience 5+ years of organizational transformation experienceNot theright fit? Let us know you’re interested in a future opportunity byjoining our Talent Community on jobs.genpt.com or create an accountto set up email alerts as new job postings become available thatmeet your interest!

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