OTM Support Manager Position Available In Fulton, Georgia

OTM Support Manager

Title:

OTM Support Manager

Duration:

12 months+ contract

Location:

Atlanta, GA 30313 – Need Local Hybrid

Job Details:

Travel Requirements
: This position does not require any travel. All responsibilities associated with the role will be conducted either remotely or from the designated work location.
There will be no expectation for domestic or international travel throughout the duration of the assignment.
Candidate Evaluation Criteria
: While educational background will be considered, the hiring manager places a greater emphasis on relevant professional experience.
Candidates who can demonstrate strong, hands-on expertise in similar roles will be prioritized over formal academic qualifications.

Assignment Duration and Potential:

This opportunity is initially structured as a 12-month assignment, with a strong possibility of extension based on project demands and individual performance.
Additionally, there is potential for conversion to a permanent position, making this an excellent opportunity for candidates seeking long-term engagement.

Project Scope and Workload:

The selected candidate will be assigned to the Oracle Transportation Management (OTM) project, which currently has an extensive backlog of tasks.
The individual will be expected to actively contribute to reducing this backlog and driving progress forward.

Email Support Responsibilities:

A significant portion of this role will involve managing a high-volume shared email inbox, which may receive 120+ emails per day.
The candidate should be skilled at prioritizing incoming requests, responding efficiently, and implementing strategies to streamline communication and reduce overall email traffic.

Ideal Candidate Attributes:

The successful candidate will exhibit a positive, proactive, and solution-oriented mindset.
They should be adaptable, collaborative, and capable of maintaining focus and professionalism in a fast-paced, high-demand environment.

Time Commitment and Scope of Work:

50% –

Support OTM Business Users:

First line of support for transportation planning, settlement, procurement, and carrier issues
Manage OTM Support email mailbox to triage and resolve day-to-day system issues
Identify and investigate recurring issues to find the root cause and work with the appropriate teams to get permanent fixes implemented.
Engage OTM IT for technical support issues and act as a liaison between the business and IT until resolved
Monitor and resolve any interface/transmission issues between OTM and other systems (SAP, EDI, FourKites, etc.)
Lead end-user training for various user groups. Create/maintain training documentation, job aids, and support documentation as needed.
Manage/maintain master data in support of new locations and changing business requirements.
50% – Lead OTM Projects/UAT
Lead functional OTM projects to deliver enhancements for transportation stakeholders
Lead UAT for projects developed by the OTM IT team
Lead quarterly OTM patch testing
EDI testing for onboarding new carriers into OTM
Job Purpose Summary (position overview) statement:

The OTM Support Manager:

Support Clients OTM business users, including transportation planners, settlement analysts, procurement, carriers, logistics leadership, and others, with day-to-day OTM issues resolution with a comprehensive knowledge of functional areas of OTM.
Need the ability to troubleshoot and solve complex issues within the various modules of OTM, including order management, shipment planning (including bulk planning), Financials (invoicing/vouchers), rate management, and other areas of OTM.
Liaise with business and IT to resolve system issues and be the primary point of contact for OTM functional and system issues. Identify and recommend key process and performance improvement opportunities within OTM identified during support.
Support OTM users by conducting training sessions and maintaining job aids and transportation/OTM documentation.
Deliver functional OTM projects by gathering business requirements and delivering a working solution.
Must Haves & Preferred experience/duties:
Minimum of 5 years of functional experience configuring, maintaining, and supporting OTM
Experience with supporting OTM users and troubleshooting issues related to order management, shipment planning, rates, invoicing, master data, etc. Must be able to deep dive to find the root cause of recurring issues.
Extensive knowledge of OTM modules, including order management, shipment management, itineraries, equipment, rate management, financials, etc.
Extensive experience with OTM functional configuration. Ability to suggest and make OTM configuration changes to support business requirements.
SQL experience
SAP experience
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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Dice Id:

10334594

Position Id:

8668922