Technical Program Manager Position Available In Middlesex, Massachusetts

Technical Program Manager

Job Title:

Technical Program
Manager
ServiceNow

Location:

US, Waltham, MADepartment:

IT / ServiceNow Practice

Experience:

10+ years (with 5+ years in a TPM or Program
Manager role)
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Job Summary:

We are seeking a Technical Program
Manager (TPM) with strong experience in ServiceNow to lead end-to-end delivery of complex platform initiatives. The ideal candidate combines program management excellence, technical depth in ServiceNow modules, and stakeholder engagement skills to drive successful implementations, upgrades, and platform strategy.
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Key Responsibilities:

Lead and manage large-scale ServiceNow
program
s across ITSM, ITOM, HRSD, SecOps, APM, or custom apps. Coordinate cross-functional delivery teams, including business analysts, architects, developers, and testers. Partner with ServiceNow product owners and architects to define scope, timelines, and success metrics. Ensure adherence to best practices around Agile, ITIL, and SDLC methodologies. Track milestones, risks, issues, dependencies, and resource allocations across multiple workstreams. Drive platform governance, stakeholder alignment, and roadmap planning in collaboration with leadership. Oversee vendor/partner performance and ensure compliance with contractual obligations. Report on program health through executive dashboards, metrics, and status updates. Coordinate ServiceNow release upgrades, regression testing, and change management. Contribute to ServiceNow strategy, innovation roadmaps, and continuous improvement initiatives.
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Required Skills & Qualifications:

Bachelor s degree in Computer Science, Engineering, or related field; MBA or Master s preferred. 10+ years of overall IT experience, including 5+ years in Program or Project Management roles. 3+ years of experience managing ServiceNow implementations, upgrades, or enhancements. Strong understanding of ServiceNow modules such as ITSM, ITOM, CSM, or HRSD. Working knowledge of ServiceNow data structures, integrations, and platform capabilities. Proven ability to manage large-scale program
s using Agile (Scrum/SAFe) and/or Waterfall methods. Excellent communication, stakeholder engagement, and vendor management skills. Experience working with globally distributed teams and matrixed environments.
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Preferred Certifications:

ServiceNow Certified System Administrator (CSA)
ServiceNow Implementation Specialist (any module) PMP, PRINCE2, or SAFe Agile Certification ITIL v3/v4 Foundation or Intermediate
Essential Responsibilities
Strategize, implement and maintain program initiatives in adherence with the organizational objectives.
Lead the overall program management involving the implementation, customization, and integration of applications. Ensure strong governance that ties in with scope, schedule and change management, resource allocation and risk management strategies, to ensure successful program delivery.
Work closely with project sponsor, cross-functional teams, internal GBLs/Service line teams and project manager
s to define the scope, deliverables, estimate the required resources, work plan, budget, schedule and ensure reporting and drive progress on the program objectives.
Monitor program financials, including budget tracking, cost management, and resource allocation to achieve profitability targets.
Monitor and deliver outputs/outcomes of the program and adapt strategies to optimize.
Identify and highlight risks proactively and develop mitigation strategies.
Establish and maintain quality standards, ensuring deliverables meet or exceed customer expectations through regular reviews and quality gates.
Communicate program updates and business reporting to stakeholders and senior management.
Assess and manage relationships with any third-party vendors to ensure successful program delivery.
Manage any change or ambiguity that may arise in the critical path. Drive change management activities for the adoption of new packaged applications, including coordinating training and communication plans.
Mobilize the operational support required from various parts of the organization. Assign and drive actions across all engaged entities and roles.
Interact with other SPOCs in the larger business (as applicable) to manage integration and dependencies.
Stay abreast of emerging technologies and industry best practices to make informed recommendations.
Possess strong technical and delivery management skills.
Lead and mentor a team for their professional growth. Foster a culture of innovation and collaboration.
Key Skills Required
Program Excellence
: Strategic Thinking Execution Excellence Commercial Acumen for

Profits, Revenues and Growth Risk and Governance Change Management Stakeholder Management Collaboration:

Ability to Collaborate Across Different Points of View / Different Cultures/ Different teams Function, Collaborate to build alliances and find win-win solutions Conflict management with tact and diplomacy
Outcome Ownership
: Outcome Ownership Across the Program Resource Mobilisation Agile Implementation In Project Managing trade-offs against competing priorities

Reliable Partner:

Committed to Clients Success Builds Trust and Credibility Executive Presence
Building High performing teams: Builds Successful Teams that Encourage High Performance

Creative Intelligence:

Creative Problem Solving and Innovation Practices Systems Thinking Resourceful

Agility:

Speed in adaptation, response and execution Learning agility, self-motivated to learn, ability to multi-task Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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Dice Id:

91137304

Position Id:

8669139