IT Project Manager Position Available In Mecklenburg, North Carolina

IT Project Manager#25-14767
Charlotte, NC
Pennington, NJ
Plano, TX On-site
Contract
Starts 7/14/2025
Ends 7/10/2026
Job Description
Genesis10 is currently seeking an IT Project Manager with our client in the financial industry located in Charlotte, NC, Pennington, NJ, and Plano, TX. This is a 12+ month contract position.

Responsibilities:

Be knowledgeable in Problem Management policy, standards, and process guidelines
Manage the lifecycle of all workspace services problems following the enterprise problem management process
Identify and document Workaround solutions of a problem
Hold weekly problem Management Meetings to ensure problems have the latest updates
Conduct diagnosis sessions to identify and document root cause
Monitor and control all

EET APSE

Problems
Ensure all problems assigned to

EET APSE

Problem Management have a valid Operational Category that includes the product name in the Operational Category
Audit all

EET APSE

open problem records to ensure updates have been done to each record within the last 30 days
Ensure

EET APSE

problems are adnt to Problem Investigations (PBI) and Problem Known Errors (PKE) aging guidelines
Review incident report to see if any incident can be linked to an existing problem
Large focus on identifying new potential problems by searching incidents and looking formon errors and trends

Requirements:

5+ years of Information Technology experience within a support/operations environment or within the financial services industry
SharePoint
BMC Remedy
Excellent relationship management skills, written and verbal
Strong critical thinker with the analytical skills to lead the resolution process forplex problems w analysis of situations or data requires in-depth evaluation
Resiliency and confidence dealing withplex situations and people
Demonstrate an ability to manage multiple assignments and prioritize work in a timely manner
Excellent business acumen, able to understand client processes, locations, products and services
Desired skills: ious experience and knowledge working in a larger financial environment
Business acumen ServiceNow experience
ITIL Certification and in depth understanding of ITIL principles, functions and processes Server, Storage and Network experience
Automation skills to reduce manual activities
Proven team player who can workfortably in a multicultural environment
Proven ability to work independently, multi-task and effectively work in aplex environment with a global team structure
Excellent verbal and writtenmunication skills
Strong influencer, facilitator, and collaborator
Detail oriented and organized
Pro-active, enthusiastic, flexible, results driven with attention to detail
Strong problem solving and critical thinking skills
Motivation to achieve results and the ability to quickly integrate into teams
Ability to work in an ambiguous environment and draw and defend results and conclusions
Ability to work in a dynamic and team-oriented environment
Ability to balance a significant workload, prioritize and multitask
Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.
If you have the described qualifications and are interested in this exciting opportunity, please !
About Genesis10:
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.

S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.