Manager, Product Management – Customer Applications Position Available In Nassau, New York

Job Description:

Are you looking to Optimize your life? Start your exciting pathto a rewarding career today! We are Optimum, a leader in thefast-paced world of connectivity, and were on the hunt forenthusiastic professionals to join our team! We understand thatconnectivity isnt just a luxury anymore – its a necessity thatempowers lives, fuels businesses, and drives innovation. A careerat Optimum means youll be enabling progress and enhancing lives byproviding reliable, high-speed connectivity solutions that keep theworld connected. We owe our success to our amazing product,commitment to our people and the connections we make in everycommunity. If you are resourceful, collaborative, team-oriented andpassionate about delivering consistent excellence, Optimum is theCompany for you! We are Optimum! Job Summary Altice USA is aleading provider of Mobile, Broadband (DOCSIS, Fiber) and Videoservices in the United States for Business and ResidentialCustomers. The Product Development organization is responsible forthe technology enablement and development of these technologies forour customers along with the tools used by our teams to supportthem. The Manager, Product Management of Customer Applications willjoin a rapidly growing Product Operations organization focused ondelivering exceptional customer experiences through optimization ofour product quality and operational processes. A successfulcandidate will ensure processes and technologies are efficient,data-driven and aligned with the organizations strategic goals byfostering collaboration, data visibility, improving processes andfocusing on overall product quality. Responsibilities Enableexceptional customer experiences for our customer facing mobileapplications. Collect, manage and analyze data related to productperformance and customer feedback for customer facing mobileapplications such as the MyOptimum application. Create and maintaindetailed documentation for processes procedures and productinformation Develop, track and improve KPIs measuring productsuccess and operational efficiency. Identify and implementimprovements to streamline product management and development.

Identify and implement improvements to improve customercommunication and reduce contact rates. Establish a feedback loopwith internal/external stakeholders to drive continuousimprovement. Ensure rigorous testing and validation processes tomaintain high product quality and reliability. Plan and executeproduct launches, ensuring seamless coordination with all relevantteams. Introduce capabilities to do effective A/B testing ofreleases across test populations. Develop and enforce standardizedprocedures and best practices for product launches Identifypotential risks in product operations and develop mitigationstrategies. Provide training and support to team members on bestpractices, tools and processes. Leverage and manage tools andtechnology to enhance product operations and collaboration Provideregular updates to stakeholders on product operations, performanceand strategic initiatives. Qualifications Bachelor’s degree incomputer science, engineering, information technology or relatedfields Minimum seven to ten years of experience in the ProductManagement, Product Development or Engineering Background inquality assurance or testing and validation processes Experienceconducting user testing and gathering feedback to improve the userexperience. Techniques for usability testing, A/B testing andanalyzing user behavior Experience with iOS and Android developmentprocesses and application ecosystems Knowledge of mobileapplication architectures and how mobile apps are structuredFamiliar with submission and update processes for Apple App Storeand Google Play Store Understanding of backend technologies andcloud service (Google Cloud) Knowledge of mobile applicationsecurity best practices, data encryption, and authenticationAbility to collaborate with designers, engineers and developers toprovide an intuitive user experience Ability to create and maintaincomprehensive technical documentation Proficiency in documentingprocesses, workflows and best practices to promote knowledgesharing Experience using debugging tools and techniques foridentifying and resolving issues in mobile apps Experience with keymobile application quality and engagement metrics Proficiency indata analysis and interpretation leveraging tools like Tableau orPower BI Experience with product delivery tools like Jira andConfluence Demonstrated experience solving performance and dataissues by applying experience/knowledge Knowledge of scripting orautomation tools can be an asset Proven verbal and writtencommunication skills to interact effectively with cross-functionalteams At Optimum, were fueled by our four core pillars: TakingOwnership, Upholding Transparency, Creating Community, andDemonstrating Expertise. Our commitment to empowering employees totake responsibility and embrace proactive problem-solving underpinsTaking Ownership. Upholding Transparency is at the core of ourculture, with open and honest communication fostering trust amongour dedicated team and loyal customers. Creating Community is morethan a goal; its our daily commitment to fostering an environmentof collaboration, innovation, and positivity. Demonstratingexpertise is a promise we uphold through continuous learning andengagement with our customers to consistently deliver top-qualityproducts and services. These pillars not only shape our culture butdefine Optimum as a place of excellence, trustworthiness, andthriving community, and we invite you to be a part of our journey.

If you have the drive to succeed and are ready to embark on athrilling career, seize this opportunity today, and join ourwinning team, so together, well shape the future of connectivity.

All job descriptions and required skills, qualifications andresponsibilities for a particular position are subject tomodification by the Company from time to time, in the Company’sdiscretion based on business necessity. We are an Equal OpportunityEmployer committed to recruiting, hiring and promoting qualifiedpeople of all backgrounds regardless of gender, race, color, creed,national origin, religion, age, marital status, pregnancy, physicalor mental disability, sexual orientation, gender identity, militaryor veteran status, or any other basis protected by federal, state,or local law. The Company collects personal information about itsapplicants for employment that may include personal identifiers,professional or employment related information, photos, educationinformation and/or protected classifications under federal andstate law. This information is collected for employment purposes,including identification, work authorization, FCRA-compliantbackground screening, human resource administration and compliancewith federal, state and local law. Applicants for employment withThe Company will never be asked to provide money (even ifreimbursable) as part of the job application or hiring process.

This position is identified as being performed in/or reporting tocompany operations in New York State. Salary ranges are supplied incompliance with New York State law. Pay is competitive and based ona number of job-related factors, including skills and experience.

The starting pay rate/range at time of hire for this position inthe posted location is $123,379.00 – $202,694.00 / year. Therate/range provided herein is the anticipated pay at the time ofhire, and does not reflect future job opportunity.