Service Delivery Manager – Application Position Available In Warren, New York

Every day, ANDRITZ continues to deliver successful innovative solutions to our customers globally. Why are we so successful? Because we are passionate and love what we do! We are at the forefront of future engineering technologies, with solutions that ensure the success of our clients in key industries that are shaping the future of the world we live in. The Regional Business Applications Manager oversees the lifecycle of local and regional IT applications, ensuring they align with

ANDRITZ IT

global governance. This role involves acting as a business consultant, managing end-to-end delivery, coordinating stakeholders, and ensuring high-quality service. The manager also oversees regional services, manages resources, interacts with vendors, and ensures projects are delivered on time and within budget.

Essential Duties:

Manages the entire lifecycle of local / regional IT applications, from development to deployment and maintenance / support according to

ANDRITZ IT

global application cluster governance Acts as a business consultant supplementing BRM activities to implement fit-for-business-purpose application solutions Manages and supports the end-to-end delivery of regional applications, ensuring quality of service. Coordinates various stakeholders, including business units, developers, and IT operations, to ensure applications align with organizational goals steered by global application cluster Oversees regional application-specific services, ensuring they are delivered in compliance with global governance standards. Manages service delivery to maintain high-quality performance and alignment with organizational objectives Manages regional application resources and employees in the Application Group, while also serving as an administrative manager for global team members Manages the regional application landscape and prioritizes project schedules, delegating tasks based on availability Analyze system or application usage and coordinate appropriate actions based on monitoring results. Interact and negotiate with vendors, outsourcers, and contractors to secure software products and services. Develop, implement and maintain policies, procedures and associated training plans for system users and appropriate in line with global requirements. Draft and submit budget proposals and recommend subsequent budget changes where necessary Identify and manage project dependencies and critical path. Develop and deliver progress reports, proposals, requirements documentation, and presentations. Ensure projects in scope are delivered in time and within budget.

Job Requirements:

Bachelor’s Degree in Business or Computer Science 5+ years of industry experience in a similar position Project Management experience Understanding/exposure to working in a shared services model and working in virtual teams potentially over time zones Ability to work across teams, groups and functions and to build strong relationships Strong communication and organizational skills Understanding of applicable data privacy practices and laws. Ability to present ideas and solutions in user-friendly language. Highly self-motivated and directed. Proven analytical and problem-solving abilities. Ability to effectively prioritize tasks in a high-pressure environment. Strong customer service orientation. 20% + Travel is expected. Some International travel will be required. On-call availability should be minimal but may be required Weekend and off-hours will be needed based on projects All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Requisition ID:

16952

Nearest Major Market:

Albany