Services Engagement Expert Position Available In Delaware, Pennsylvania

Services Engagement Expert SAP Group – 4.0 Newtown Square, PA Job Details Full-time $160,480 – $340,900 a year 5 hours ago Benefits Referral program Qualifications 5 years IT service management Master’s degree Qualtrics Project management Bachelor’s degree IT Business Administration Senior level Full Job Description R equisition

ID:

424910 W ork

Area:

Customer Service and Support E xpected

Travel:

0% C areer

Status:

Professional E mployment

Type:

Regular Full Time C areer

Level:

T4PF-3 O

riginial

Posting Date:

06/09/25

Job Title:

Services Engagement Expert Location:

Newtown Square, PA Work Model:

Hybrid Work Model Purpose and Objective:

SAP America, Inc. seeks a Services Engagement Expert at our Newtown Square, PA location to understand customer’s business, organization and how that organizational structure may affect the customer’s success with SAP.

Expectations and Tasks:

Analyze current customer situation, maturity of SAP. Understand the strategic direction of the customer and the industry sector the customer is operating in. Align and refine the scope of the engagement with the customer. Define and agree with customer on engagement roadmap, innovation roadmap, focus areas and high-level delivery plan > Drive agreement on goals and key performance indicators for the engagement with the customer. Agree and implement governance model. Expedite SAP’s collaboration platform at the customer. Define initial action and service plan with the customer as the starting point for the engagement. Align with account team to define and position collaborative service offerings from SAP. Manage engagement performance regarding delivery standards and KPIs. Drive customer retention and contract renewals. Drive positioning of SAP´s strategic initiatives and focus topics to the customer. Align, schedule, trigger, and follow-up on customer feedback (e.g. Qualtrics surveys). Involve SAP experts, as well as experts from the customer and partners. Create an action plan for rootcause analysis and resolution of the customer’s issues and top issues. Prepare executive briefing. Condense issues to top issues and ensure resolution thereof according to engagement deliverables. Promote SAP for Me, SAP.COM, SAP Help, SAP One Support Launchpad. Instruct customer on SAP’s Support processes to drive efficient incident resolution.

Education and Occupational Experience:

Bachelor’s degree or foreign equivalent in Engineering, Business Administration, or a related field of study and seven (7) years of progressive post-baccalaureate experience in the job offered or related occupation. Alternatively, a Master’s degree or foreign equivalent in Engineering, Business Administration, or a related field of study and five (5) years of experience in the job offered or related occupation.

Qualifications/Skills and Competencies Experience:

E xperience must involve five (5) years in the following: P roject Management, planning and scheduling; and E ngagement Design based on Customer’s business strategy. E xperience must involve three (3) years in the following: I nformation Technology Service Management covering (Incident Management, Problem Management, Change Management, System Availability and Uptime, Service Catalog, System and System Performance); E nterprise Data Management; E nd-to-End Data Transformation Design; and E nd-to-End Data migration test design. T his position is eligible for the Employee Referral Program subject to the eligibility criteria outlined in the SAP Internal Employee Referral Policy.

Internal use only:

reference code lhrs4262

SAP:

SAIL EX:

OUT We win with inclusion S AP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. S AP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to

Recruiting Operations Team:

.

F or SAP employees:

Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. Q ualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. C ompensation

Range Transparency: