Enterprise System Application Administrator Position Available In Baldwin, Alabama

TITLE Enterprise System Application Administrator

EOE STATEMENT

United Bank is an Affirmative Action and Equal Opportunity employer. We consider all qualified applicants without regard to race, color, religious beliefs, sex (including pregnancy), sexual orientation, gender, gender identity, marital status, age, physical or mental disability, genetic information, status as a protected or disabled veteran, national origin, or any other protected characteristic as required by applicable federal, state or local law.

ABOUT THE ORGANIZATION CATEGORY

Information Technology

DESCRIPTION

The Enterprise System Application Administrator will be responsible for the management, configuration, support, and optimization of enterprise applications that support core banking operations. This role will play a critical part in ensuring the reliability, availability, and performance of banking systems, with a focus on delivering exceptional service to internal stakeholders and maintaining system compliance with industry standards.

PRIMARY DUTIES & RESPONSIBILITIES

System Administration:

Administer Enterprise Applications:

Manage, configure, and maintain core banking systems, CRM platforms, and other enterprise applications critical to banking operations.

System Updates and Upgrades:

Perform regular updates, patches, and version upgrades for applications, ensuring all systems remain functional, secure, and optimized.

Backup Management:

Ensure that system backups are performed regularly and securely, verifying data integrity and restoring systems when necessary.

Performance Monitoring:

Proactively monitor the performance of enterprise applications, using system performance metrics and diagnostic tools to identify potential bottlenecks or issues.

Licensing and Vendor Management:

Manage application licensing, including renewals, audits, and compliance with vendor agreements, ensuring systems operate within legal and contractual boundaries.

Support and Troubleshooting:

Technical Support:

Provide support for internal teams and users by troubleshooting and resolving issues related to enterprise applications. Offer prompt responses and resolutions to minimize downtime.

Incident Management:

Track and manage incidents from an initial report through resolution, ensuring service level agreements (SLAs) are met.

Root Cause Analysis:

Investigate recurring issues and perform root cause analysis to address underlying system faults, improving long-term stability.

User Assistance:

Guide end-users through common issues, provide troubleshooting steps, and escalate complex cases to relevant teams for further resolution.

Compliance and Security:

Regulatory Compliance:

Ensure all enterprise systems comply with relevant banking regulations (e.g., PCI

DSS, SOX, GDPR

) and internal policies regarding data handling, security, and privacy.

Security Protocols:

Implement and enforce security measures such as access control, encryption, user authentication, and system auditing to protect sensitive financial data.

Data Integrity:

Maintain high standards for data integrity, conducting regular checks for data consistency and accuracy, ensuring that no unauthorized data modifications occur.

Audit Support:

Prepare and assist in regular audits, providing necessary system logs, security reports, and documentation to internal or external auditors as required.

System Integration:

System Integrations:

Collaborate with other IT teams and external vendors to implement and support integrations between core banking systems and third-party services (e.g., payment gateways, loan management software, etc.).

Data Exchange:

Ensure that data flows efficiently and securely between different applications, maintaining data consistency and accuracy across platforms.

API Management:

Assist in the configuration and management of application programming interfaces (APIs) to facilitate integration with new systems and external partners.

Troubleshoot Integration Issues:

Identify and resolve issues that arise during system integration, whether caused by data mismatches, connectivity problems, or other technical obstacles.

Documentation and Training:

Documentation of System Configurations:

Maintain detailed records of all system configurations, changes, updates, and customizations for future reference and troubleshooting.

Process Documentation:

Document workflows, procedures, and best practices for system administration, troubleshooting, and user support to ensure consistency and transparency across the team.

User Training:

Develop and deliver training materials for end-users on how to effectively use banking applications, including new features and system updates.

Internal Knowledge Sharing:

Create internal knowledge-sharing resources such as FAQs, troubleshooting guides, and how-to documentation to empower staff and reduce dependency on IT support.

Continuous Improvement:

Performance Optimization:

Regularly review system performance and identify opportunities for optimization, whether through tuning, new technologies, or enhanced configurations.
Implement automation scripts or tools where appropriate to streamline repetitive tasks such as backups, patching, and monitoring, reducing manual intervention.

Innovation:

Stay updated on industry trends, emerging technologies, and best practices, and recommend enhancements or new systems to improve business operations and IT efficiency.

Feedback Loop:

Collect feedback from stakeholders and end-users to continuously improve the functionality, usability, and performance of enterprise applications.
May require after hours or weekend availability for system updates or issue resolution.
Any other duties assigned by Management.

POSITION REQUIREMENTS MINIMUM REQUIRED EDUCATION, EXPERIENCE & SKILLS

2+ years of experience in application administration, preferably in banking or financial services.
Proficiency in deposit system software (e.g., Jack Henry, FIS, or similar).
Knowledge of SQL for database queries and reporting.
Familiarity with banking regulations and compliance standards.
Experience with system integration and API configurations is a plus.
Strong problem-solving and analytical skills.
Ability to work collaboratively across teams and with external vendors.
Detail-oriented with a focus on accuracy and quality.
High school diploma or equivalent.

PREFERRED EDUCATION, EXPERIENCE & SKILLS

• Bachelor’s degree in information technology, computer science, or related field.

ESSENTIAL KNOWLEDGE, MENTAL & PHYSICAL REQUIREMENTS

Excellent communication skills.
Ability to manage time and competing priorities in a fast-paced environment.
Strong interpersonal skills with the ability to interact with all levels of an organization.
Collaborative professional skills that lead to a collegial and partnered approach to meeting objectives.
High motivation with ability to successfully meet individual and team goals while maintaining individual performance over the long term.
Adaptability and flexibility.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to speak or hear, stand, or sit for long periods of time, open filing cabinets, walk, stoop or bend, use hands to handle or feel and reach with hands and arms. The employee must frequently lift and/or move up to ten pounds, occasionally lift and/or move up to 25 pounds and complete tasks requiring manual dexterity.

WORK ENVIRONMENT

This job operates in a professional office environment.

FULL-TIME/PART-TIME

Full-Time

MINIMUM EDUCATION

High school diploma or equivalent.

POSITION

Enterprise System Application Administrator

EXEMPT/NON-EXEMPT

Non-Exempt

REQ NUMBER INF-25-00001 LOCATION

Daphne Admin Office