Datacenter Network Support Engineer L1 Position Available In Columbia, Florida

Datacenter Network Support Engineer L1
LAKE

CITY FL – USA 2

days ago

Responsibilities:

Each in-scope location will have primary and secondary technician assigned by SUB who will be onboarded in FPL environment and will provide smart hands support based on tickets assigned by TAIC
Resolve Incidents, Service Requests, IMAC’s and Problems associated with Datacentre. Infrastructure, and provide break/fix support, advice, and assistance to FPL users.
Responsible for resolving all Incidents, service requests, and Problems assigned to SUB Support group, associated with failure or degradation of Datacentre infrastructure
Identify the scope of an assigned Incident, service request, or problem and provide operational and technical assistance to remedy the Incident or Problem.
Provide onsite support technicians to provide FPL with operational and technical support to resolve Incidents and meet the Service Levels.
Work with Third Parties, facilitate a seamless authorized user experience for Datacentre support services.
Ensure that SUB technicians have good exposure to Datacentre Infrastructure, Racking / Stacking, Cabling and server infrastructure part replacements, i.e., Memory, Hard disk, Network card installation/replacement etc.
Job Number

JO-2506-34527

Job Function
IT Support
Work Type
Onsite
Employment Type
Contract
Salary
Competitive