Telecommunication Analyst II Position Available In Duval, Florida

Telecommunication Analyst II University of North Florida

• 4.2 Jacksonville, FL Job Details Full-time $75,000 a year 23 hours ago Qualifications Customer service System design Mid-level Master’s degree Bachelor’s degree 1 year Communication skills Full Job Description Department Network & Telecommunications Compensation $75,000.00 to Negotiable Annual Job Function
• Conduct advanced monitoring of telecommunications network
• Perform detailed testing and reviews of telecommunications systems
• Analyze complex performance metrics to identify trends and issues
• Draft and submit comprehensive reports to assist with system development
• Identify and troubleshoot network bottlenecks and recommend strategic improvements
• Provide intermediate training and support on telecommunication functionality to customers
• Assist in the design and implementation of network upgrades
• Perform advanced maintenance and troubleshooting of telecommunications systems
• Collaborate with other departments to ensure network efficiency
• Works with vendors to coordinate support and warranty services
• Documents system policies, procedures, and results of tests
• Maintains and creates new system documentation
• Assists faculty, staff and students with technical questions related to managed systems
• Reads and interprets technical manuals
• Defines problems, collects data, establishes facts, and draws valid conclusions
• Works with diverse academic, cultural and ethnic backgrounds of University students and staff
• Other duties as assigned This position is designated as a Tier 2 respondent for designated campus emergencies and events.

In the event of a declared campus emergency, the position incumbent will make every effort to return to campus when directed. During declared campus emergencies, this position may be required to perform specific job-related duties at a designated off campus location or place of residence. Marginal Functions Attends meetings, utilizes staff resources when situations require additional expertise, serves on committees, task forces and work groups. Departmental Requirements Excellent verbal and written communication skills High quality customer service skills Must be a self-starter, driven, and able to manage multiple deadlines in a fast-paced environment Knowledge of Internet technology and telecommunication systems Familiarity with Change Management process as it relates to telecommunication systems Supervision Exercised None Supervision Received This position requires close supervision of a verbal and/or written nature. The supervisor shall ensure that the incumbent is aware of and adheres to state, board of trustees, university, and departmental policies. Policy-making and/or Interpretation The incumbent shall participate in the development of, and recommend to management, policies and procedures. Program Direction and Development The incumbent shall participate in the discovery and analysis of trends. Level of Public Contact Level of public contact is high. Participation in all new construction and remodeling initiatives gives this employee broad contact with the contractors, architects, subs, Facilities Planning personnel for the university. Additionally, since the telecommunications team is a highly-focused customer service organization, contact with the user base on campus for voice, data and video functionality is high. Monetary Responsibility None. The incumbent may develop and provide budgetary estimates, as requested by management. Statement of Responsibility for Confidential Data The incumbent is responsible for ensuring that his participation in systems design and operational procedures comply with federal, state, and university statutes, guidelines, and policies on confidentiality of information. Compliance Background Check

• This position requires a background check. In conjunction with the University’s policy, this position may also require a credit check. Responsible Employee
• The holder of this position is designated as a “Responsible Employee” pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University’s Title IX Administrator or any divisional Title IX Coordinator Position of Trust
• Yes Level 2 Screening Required
• Ability to access underlying codes/processing protocol supporting the University’s ITS applications or complete, ITS security access transactions Credit Check
• No Form 1 Filer
• No Post-Offer Employment Physical
• No Section 215.422 Florida Statutes
• Approval/Processing of vendors’ invoices and/or Distribution of vendor warrants
• No Physical Activities Standing

• Frequent:

  30-70% Walking

• Frequent:

  30-70% Sitting

• Frequent:

  30-70% Lifting up to 30 lbs

• Occasional:

  Up to 30% Lifting 30

• 60 lbs

• Occasional:

  Up to 30% Lifting 60

• 90 lbs
• Not Required Lifting over 90 lbs
• Not Required Pushing/Pulling

• Occasional:

  Up to 30% Reaching

• Occasional:

  Up to 30% Climbing

• Occasional:

  Up to 30% Stooping/Kneeling/Crouching

•

Occasional:

Up to 30% Other unusual physical activities or working conditions required of your position Adds and removes telephone equipment on campus. Ability to maintain tools, work on ladders, follow campus standards and participates in workorder/ticketing system. This position requires either (a) Master’s degree from an acceptable accredited institution in a directly related area of specialization and one to two years of experience directly related to the job functions; (b) Bachelor’s degree from an acceptable accredited institution in a directly related area of specialization and three to four years of experience directly related to the job functions; or (c ) 7-8 years of direct experience. Statement(s) of Understanding This position requires a background check. In conjunction with the University’s policy, this position may also require a credit check. The holder of this position is designated as a “Responsible Employee” pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University’s Title IX Administrator or any divisional Title IX Coordinator Equal Opportunity The University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community. In building this environment, we strive to attract students, faculty and staff from a variety of cultures, backgrounds and life experiences. The University of North Florida does not commit or permit discrimination or harassment on the basis of genetic information, race, color, religion, age, sex, disability, gender identity/expression, sexual orientation, marital status, national origin, or veteran status in any educational, employment, social, recreational program or activity that it offers. In addition, UNF will not commit or permit retaliation against an individual who reports discrimination or harassment or an individual who cooperates in an investigation of an alleged violation of university regulation. Carnegie UNF is a Carnegie Community Engaged Institution. This designation celebrates the University’s collaboration with community partners from the local to the global level. It reflects UNF’s mission to contribute to the public good and prepare educated, engaged citizens.