CISCO Voice Engineer Position Available In Hillsborough, Florida
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Job Description
STRATEGIC STAFFING SOLUTIONS HAS AN OPENING!
This is a Contract Opportunity with our company that MUST be worked on a W2 Only. No C2C eligibility for this position. Visa Sponsorship is Available! The details are below. “Beware of scams. S3 never asks for money during its onboarding process.”
Job Title:
CISCO Voice Engineer Contract:
12+
Months On Site Location:
Tampa, FL Job ref# 240572
Responsibilities:
Defining Configuration Specifications and Business Analysis Requirements:
Collaborate with stakeholders to understand collaboration technology needs. Define configuration specifications collaboration systems. Gather business analysis requirements to align solutions with organizational goals.
System Management and Optimization:
Configuration, maintenance, and optimization of collaboration systems. Plan and execute MAC requests related to collaboration systems.
Quality Assurance:
Perform quality assurance checks on collaboration systems and processes. Ensure collaboration systems meet performance standards and user expectations.
Technical Troubleshooting:
Investigate, troubleshoot and remediate collaboration systems issues. Provide recommendations to the team for improvements.
Contractor Management:
Coordinate with contracted companies for collaboration system upgrades, patching and ongoing support. Ensure timely project execution and adherence to quality standards.
System Experience:
Cisco CUCM VoIP System Cisco PCCE (Contact Center System) Cisco Cube Cisco Video Conference systems Managed via Control Hub Microsoft Teams meetings
Requirements and Skills:
Proven experience in managing Cisco collaboration and Contact Center technologies. Strong troubleshooting skills and ability to handle complex issues. Dial plan and call flow/routing management Project management experience for successful system implementations. Vendor management experience. Excellent communication and collaboration skills.
Core Competencies:
Takes ownership and acts with integrity. Drives operational excellence for customers. Builds strong, collaborative relationships. Cultivates innovation and embraces change. Thinks strategically and exercises sound judgment.
Preferred Certifications:
Associate/Intermediate level: Microsoft 365
Certified:
Teams Administrator Associate Microsoft Certified:
Teams Support Engineer Specialty
- Certifications | Microsoft Learn SIP Training and SSCA® Certification
- SSVVP™ Voice and Video over IP training and certification (thesipschool.com) Certification | BICSI
- Installer & Technician, DCDC Professional/Expert/Advanced level: Microsoft 365
Certified:
Teams Voice Engineer Expert SIP Training and SSCA® Certification
- SSCA® ‘Elite’ SIP training and SIP Certification (thesipschool.com) Certification | BICSI
- RTPM, RCDD CCNP Collaboration
- Training & Certifications
- Cisco CCIE Collaboration Certification and Training
- Training & Certifications
- Cisco