Telecom Services Associate Position Available In Orange, Florida

Telecom Services Associate
Job

ID 10121405

Location Lake Buena Vista, Florida, United States
Business Walt Disney World Resort
Date posted May 20, 2025
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Job Summary:

Enterprise Technology Telecom Operations is seeking an individual capable of identifying, assessing, and communicating operational system irregularities and deviations from standard processes. The ideal candidate will demonstrate initiative, follow-through, and ownership to engage the appropriate stakeholders, prioritize, and convey the level of importance accurately.
This is a Tier 1 Help Desk position where the Telecom Services Associate provides technical support via telephone and email to resolve, process, and escalate telecom issues for Guests and Cast Members. The position includes providing technical, administrative, and research support for Disney Enterprise Telecom Operations, encompassing Mobility Services, Cable TV, Office Machine Services, Construction Services, and Video Technologies. The successful candidate will be able to identify, understand, and communicate client needs and requirements for projects and Walt Disney World Events.
This role is on-site and will report to the Telecom Operations Manager.
What You Will Do
Provide 24x7x365 technical support via telephone and email for processing and escalating Wi-Fi/Internet and Telecom issues for Guests and Cast in a dynamic Help Desk environment.
Address break-fix incidents related to phones, Wi-Fi, printers, cable, gateways/routers, and security cameras.
Utilize system capabilities to remotely troubleshoot APs
Identify offline ONTs and establish connection on ports
Conduct technical troubleshooting using various system applications
Support, monitor, perform, and communicate timely health checks on our networks
Initiate and manage Telecom Outage protocols during unscheduled network downtimes
Manage cellular & radio repair requests and new orders
Process Work Being Performed and Gate access requests for vendors
Generate multiple operational reports concerning call metrics, telephony, and Wi-Fi
Review, evaluate, and assign break/fix INC requests
ServiceNow dashboard management
Basic Qualifications
3+ years’ experience in customer service
Familiarity with telecommunication services
Strong technical acumen
Excellent problem-solving skills
General understanding of Wi-Fi networks, DOCSIS, and GPON fiber
Ability to quickly adapt to changes in business needs, work independently, take ownership, and thrive in a flexible team environment
Proven organizational skills in data collection, documentation, and prioritization
Role can be 2nd, or 3rd shift based on schedule needs. Willingness to work flexible hours, including weekends, nights, and holidays
Preferred Qualifications
Familiarity with Aruba Airwave and Calix Management System
Knowledge of Avaya phone systems and familiarity with VoIP
Experience with ServiceNow ticket processes
Required Education
High School Diploma or GED
Preferred Education
Associate’s degree, Bachelor’s degree or equivalent work experience.

About Walt Disney World Resort:

Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business we call Walt Disney World Resort.
Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
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Lake Buena Vista, FL
Lake Buena Vista is home to the Disney Springs retail, dining and entertainment complex, Disney’s Typhoon Lagoon Water Park, Disney’s Lake Buena Vista Golf Course and several resort hotels are located with the City limits.