Escalation Technician Position Available In Bibb, Georgia

Escalation Technician Southeast Regional Technology Group

• 5.0 Macon, GA Job Details Full-time $45,000
• $55,000 a year 2 days ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Professional development assistance Life insurance Qualifications CMMC Batch scripting Software troubleshooting

PCI CCNA LAN

Mid-level Windows Multi-factor authentication (MFA) implementation Master’s degree Bash DHCP Network protocols CompTIA Network+ Scripting DNS 4 years PowerShell CompTIA A+ Intune VPN Full Job Description Job Description Join the Southeast Regional Technology Group Team! Who We Are… At Southeast Regional Technology Group (SERTG), we’re more than just an IT provider—we’re innovators, problem-solvers, and security-focused professionals delivering best-in-class Managed IT Services and Projects. With four active locations across Georgia, our reach continues to expand as we support organizations throughout the Southeastern United States. Our Vision “To be the leader in IT and Security for small to medium businesses in the Southeastern United States.” We empower our clients to thrive by handling the technical challenges they face every day. From automation to networking and security, we ensure their technology works so they can focus on growing their business. Our mission? “Let SERTG provide extraordinary IT and Security Services so you can focus on the things that make your business unique.” Why Work With Us? Advanced Problem Solving

• Be the go-to person for complex issues our frontline techs can’t resolve. Skill Development
• Build and refine your scripting, automation, and infrastructure skills daily. Collaborative Culture
• Join a passionate team committed to learning, improving, and delivering results. High-Impact Role
• Your expertise directly affects operational uptime, security posture, and client satisfaction. Job Summary As an Escalation Technician
• Automation & Infrastructure Support, you’ll: Own Tier II/III tickets escalated from our Help Desk.

Design and deploy automation—PowerShell, batch, and cmd—through our RMM platform. Complete quarterly follow-up tasks from client business reviews (e.g., Conditional Access policies, MFA rollouts). Champion customer service by communicating clearly and professionally with every client you help. Primary Responsibilities Tier II/III Escalation Support

• Diagnose and resolve escalated support tickets, ensuring root-cause fixes and top-tier customer experience. Scripting & Automation
• Write, test, and maintain PowerShell, batch, and cmd scripts to automate patching, software deployment, remediation, and reporting via our RMM. Quarterly Governance Tasks
• After each Quarterly Business Review, implement and verify security measures such as Conditional Access rules, MFA enforcement, and other CA or compliance-driven changes. Software Deployment
• Perform silent installs, updates, and removals of business-critical software across diverse environments. Network & Infrastructure Troubleshooting
• Resolve LAN/WAN, DNS, DHCP, and VPN issues; assist with server and cloud (Microsoft 365/Azure) tasks. Security & Compliance
• Help deploy technical controls that align with HIPAA, CMMC, PCI, and other frameworks. Documentation & Collaboration
• Produce clear internal KBs and automation runbooks; mentor Tier I/II techs to raise the team’s skill level. Key Qualities Automation-Minded
• Strong PowerShell and batch skills; comfortable turning repeat tasks into one-click jobs. Advanced Troubleshooting
• Deep experience with Windows OS, Microsoft 365, networking protocols, and common business applications. Customer-Service First
• Calm under pressure, attentive to detail, and professional with clients and teammates. Growth-Oriented
• Constantly learning and researching new ways to improve efficiency and security. Team Player
• Eager to mentor junior staff and collaborate across departments.

Your Goal Be the escalation point that solves what others can’t—and proactively prevent future issues through automation, documentation, and process improvement. Ready to Elevate Your Career? Join the SERTG team and make a real impact in a company that values deep technical expertise and innovation. Apply today and help shape the future of IT in the Southeast.

Job Type:

Full-time Pay:

$45,000.00

• $55,000.

00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Professional development assistance Vision insurance

Schedule:

Monday to Friday On call

Work Location:

In person