Automation Engineer Position Available In Fulton, Georgia

Automation Engineer Intercontinental Exchange United States, Georgia, Atlanta 5660 Northside Drive Northwest (Show on map) Jun 22, 2025
Overview Job Purpose Assist with day-to-day activities supporting Mortgage Servicing Application services related to production support, releases, and incident management. Build actionable alerts/automation for preventing incidents, detecting performance bottlenecks, and identifying maintenance activities. Responsibilities Build and maintain tools and solutions for our operations platform, ensuring that we meet our customer service standards and reduce errors
Actively troubleshoot any issues that arise during testing and production
Update existing processes and design new processes as needed to optimize performance
Work with the customer to understand their infrastructure automation solution requirements
Actively participate in or own continuous improvement projects driven by automation
Work closely with the other team members to improve existing projects
Provide technical analysis, resolve problems, and propose solutions in a 24/7 production environments
Participate in on-call rotation
Employ deep troubleshooting skills to improve the availability, performance, and security of IMT Services.
Implement automated tests, automated deployments, and operational tools
Collaborate with Product and Support teams to plan and deploy product releases
Work with Engineering leadership to build shared services that meet the requirements and need of the platform and application teams
Ensure services are designed with 24/7 availability and operational readiness and rigor
Implementation of proactive monitoring, alerting, trend analysis and self-healing systems
Define non-functional requirements as part of the product lifecycle to influence the new designs, standards, and methods for scalable, highly available distributed systems
Contribute to product development / engineering as needed to ensure Quality of Service of Highly Available services
Identify, evaluate, and execute preventive measures to minimize/avoid impact to the customers experience. Proactive v/s Customer escalated
Resolution of product/service defects or design changes, infrastructure changes, or operational changes
Partner with other engineers and analysts and lead by example – contributor more than a delegator
Develop partnership-oriented relationships with business executives and functional leaders, especially as it relates to operations and technology
Any other activities as directed by management Knowledge and Experience 3+ years functional experience working as a DevOps Engineer in 24×7 Production support services environments
Prior experience with infrastructure development, or development and operations
Strong experience with Microsoft Windows Server, Linux Administration, and AWS
Experience with scripting languages such as Python or PowerShell
Experience in architecting an automation framework
Proficiency in Configuration Management, CI, and automation tools such as – Jenkins, Chef, Puppet, Ansible or similar
Experience with Agile methods (Scrum/Kanban) to organize project deliverables, to track and to report progress (Jira)
Experience with git, git repo services (BitBucket, GitHub), and branching strategies
Experience with open-source technologies and cloud services (AWS/Azure)
Experience with monitoring and alerting tools (Splunk, BigPanda, PagerDuty)
Experience with infrastructure as code (Terraform, CloudFormation)
Experience with automation of business continuity/disaster recovery/application resiliency
Knowledge of and exposure to container technology and orchestration is a plus.
Excellent problem-solving and troubleshooting skills
Process-oriented with great documentation skills (Confluence)
Experience with data structures/formats such as XML, JSON, YAML, and HCL
BS in Computer Science, Computer Engineering, Math, or equivalent professional experience
Fluency with one or more current generation scripting language (Python/Shell/Perl/ PHP/Ruby) AND/OR Java Development and/or .NET
Excellent troubleshooting skills, utilizing a systematic problem-solving approach
Demonstrated experience in designing, analysing, and diagnosing large-scale distributed systems + Windows Server and/or Linux systems internals (system libraries, file systems, client-server protocols)
Experience with elastically scalable, fault tolerance and other cloud architecture patterns
Experience with Continuous Integration and Continuous Delivery concepts
Good to have experience in Containerization concepts like Kubernetes
Must be able to multitask in a fast-paced environment with focus on timeliness, documentation, and communications with peers and business users alike
Expertise with monitoring, alerting and incident response tools and performing root cause analysis
Experience with deployment automation tools like UCD and Azure DevOps (ADO) #LI-RS1 #LI-Onsite