Customer Resident Engineer Position Available In Fulton, Georgia

Customer Resident Engineer

Title :

Customer Resident Engineer

Location :

Atlanta

GA, USA, 2

days a week on site and 3 days remote

Duration :

6 months (extendable contract), 40hrs per week
The candidate must have the following qualifications
Requirements
5+ years’ experience in a client-facing technical role.
A demonstrated history of customer focus and empathy, including the ability to diplomatically address customer concerns and provide feedback.
Experience troubleshooting applications including the ability to experiment with software and telecommunications systems, reproduce customer reported behaviors and communicate these to engineering, support and sales.
Experience working collaboratively with team members in different geographic locations and time zones.
Experience working in an Agile / Scrum environment
Strong verbal, problem solving and analytical skills.
Candidate must have good written and oral communication skills, be a fast learner.
Ability to lead discussions on technical issues and drive toward resolution.
Able to explain and define complex issues within a business setting.
Proficiency working in Linux based Operating Systems.
Working knowledge with openstack, heat templates, and Azure AKS.
Familiarity with SIP and IP Telephony protocols and the use of packet capture tools (e.g. Wireshark) to identify irregularities.
Exceptional skills with Python and Linux Shell (BASH, CSH, SH, KSH) scripting.
Working knowledge with DevOps, mainly Docker, Ansible, virtualization, Kubernetes and microservices.
Understanding of networking protocols TCP/IP, UDP, TLS, SSH, RTP, SIP, HTTP, DNS, NAT, and syslog

Soft Skills:

Excellent communication & interpersonal relationships
Autonomy, leadership and proactive
Rigorous and able to manage multiple projects simultaneously
Ability to analyse issues and provide root cause analysis
Demonstrate a capacity for analysis and synthesis.
Solid experience in strong interaction with international customers, and have shown, in this context, an excellent level of communication and leadership.
Passionate, curious and eager to learn
Nice to have:
Familiarity with 5G call flows and 5SBI components.
Familiarity with Kafka, Elastic, Spark, and MariaDB.
Knowledge of WSO2 Identify server, LDAP, and single sign-on.
Job description:
During the project mission will work with technical teams like Tier2, Tier3 support in place, project manager and R D teams as a customer Resident Engineer.
Oversee the technical analysis and the validation and testing of the solution
solution Testing and support in Customer environments and finding resolution with help of internal teams.
Provide support to the customer teams on operation and troubleshooting of the solution.
Prepare all the documents needed to assist the solutions into the customer environment
Execute end-to-end test plan for solution & are responsible for the validation and acceptance of the solution with respect to the schedules agreed with the customer.
Carry out the investigations required for the resolution of the incidents by relying on superior support teams.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job

Dice Id:

10442861

Position Id:

8664968