HelpDesk Analyst 2 Position Available In Fulton, Georgia

HelpDesk Analyst 2

Job ID:

766268

Job Title:

GA DHS – Help Desk Analyst 2

Location:

Remote 47 Trinity Avenue SW | Atlanta, GA 30334

Duration:

12 Months

Client:

State Of GA DHS
The ID Analyst will work remote, for the Office of Information Technology processing, the onboard and offboard of employees and contractors working for DHS.
•This position is

ADMINISTRATIVE/CLERICAL SUPPORT ROLE

in nature; it is NOT an IT -Technical support position.
•State of Georgia resident applicants only.

Position Responsibilities:

Receive and track onboard and offboard requests; check the requests for completeness and accuracy Submit requests for new accounts using ServiceNow ticketing system. Submit request for setup and delivery of equipment and wireless devices. Coordinate with application teams for additional application access requests Track progress of requests to completion and escalate to vendors and management as needed. Review accounts for accuracy of provision or deprovision based on requests Test new accounts upon creation for successful login to equipment, network, home drives, office 365 email, and remote VPN Confirm onboard accounts are assigned group memberships, network drives, and ServiceNow profiles as requested Verify group memberships, network drives, and ServiceNow profiles are disabled for offboards Communicate status of processed onboard or offboard requests to hiring managers Resolve requests within SLA while providing the highest level of customer service Display a consistent understanding of compliance to assist in high priority escalations and requests

Qualifications & Skills Required:

Associate degree in a related field OR minimum 2+ years of help desk support One-year proven experience with Helpdesk ticketing systems (ServiceNow, Remedy, etc.) Minimum 2+ years proven experience working effectively with a diverse team in a highly visible, fast-paced and changing environment with occasional aggressive timelines Minimum 2+ years proficiency with excel spreadsheets, including formulas and reporting Detail oriented with the ability to work independently Excellent oral, written, and interpersonal communication Experience in performing well under pressure Capable of working competently with personnel at multiple levels of the organization Experience with ServiceNow or Okta is a plus Must have work authorization that allows candidate to work in the United States
Skill
Required / Desired
Amount
of Experience
Associate degree in a related field
Required
2
Years
Experience with excel spreadsheets, including formulas and reporting
Required
2
Years
Experience with O365 Pro Plus core applications
Required
1
Years
Experience with Helpdesk ticketing systems (ServiceNow, Remedy, etc.).
Required
1
Years
Excellent oral, written, and interpersonal communication
Required
2
Years
Experience with HelpDesk support.
Required
1
Years
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job

Dice Id:

10452799

Position Id:

OOJ – 13222-17118-1750691963