Network Engineer, Customer Engineering Position Available In Fulton, Georgia

Network Engineer, Customer Engineering Intercontinental Exchange United States, Georgia, Atlanta Jun 26, 2025
Overview Job Purpose The Customer Engineer will be responsible for the delivery of network infrastructure and market services to ICE clients across 27 countries worldwide. This role provides a key technical function within the ICE Customer Engineering team and is responsible for liaising directly with ICE Global Network High Availability and Low Latency customers to deliver and support their connectivity solutions. Responsibilities Project manage the delivery of customer orders and manage delivery expectations in line with the business requirements.
Planning & execution of networking tasks necessary to deliver customer connectivity solutions
Generation of hardware configurations and scripts for customer premise equipment & core network equipment, including the use of proprietary scripting tools.
QA testing of customer site installations
Accurate and prompt record keeping in accordance with Customer Engineering standards
Maintaining accurate customer & network specific data
Working with telecom providers to complete acceptance testing of new customer connectivity
Troubleshooting and provide technical support “incident” coordination focus during ICE customer provisioning process
Undertake and lead Technical Interchange Meetings (TIM) with customers
Providing both internal and external technical documentation
Provide support on production customer issues relating to their ICE network infrastructure as required
Liaising with ICE customers to ensure their connectivity requirements are provisioned efficiently and in line with ICE standards
Liaising internally with other ICE teams
Own and manage the project delivery from start to finish
Providing technical support during the provisioning process
Providing all necessary supporting documents
Administration of assigned projects to Customer Engineering standards Knowledge and Experience Bachelor’s degree in Computer Science, Information Technology, Network Administration, or other relevant degree discipline
3+ years in network support or network delivery with proven track record of problem solving
Excellent communication skills both verbally and written with the ability to convey information to both a technical and non-technical audience
Time management in order to ensure the delivery of client services is achieved
Network Professional with strong experience working on ‘large’ complex

LAN/WAN IP

networks within global financial markets production arena
Strong “hands-on” experience of IP routing protocols with emphasis towards BGP
Strong “hands-on” experience of IP multicast configuration and support
Strong “hands-on” experience of Cisco & Juniper product range including VPN products Familiar with current network management tools and techniques
Strong “hands-on” network trouble shooting skills and traffic analysis Desirable Formal network accreditation, to Juniper JNCIP or Cisco CCNP/DP level
Basic

UNIX / LINUX

administration skills
Network Security experience
Direct experience of network tools such as Wireshark & Corvil
Knowledge of current Juniper, Cisco and Arista product range
Demonstrated project management experience
Financial services experience and/or Extranet service provider experience Schedule The Customer Engineering team serves clients globally, the ability to work after hours and on weekends to achieve successful project delivery in required. #LI-MR1 #LI-Onsite