Network Support Coordinator Position Available In Muscogee, Georgia

Network Support Coordinator Acom Integrated Solutions – 3.7 Columbus, GA Job Details Full-time $17 – $23 an hour 2 days ago Benefits Health savings account Relocation assistance Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Employee discount Professional development assistance Life insurance Qualifications Microsoft Word Microsoft Excel Computer Science Market analysis Mid-level Microsoft Office High school diploma or GED Analysis skills Driver’s License Bachelor’s degree Attention to detail Ability to follow instructions IT Business Administration Analytical thinking Business Associate’s degree 2 years Communication skills Information Technology Full Job Description At Acom, we value our employees and are committed to fostering a supportive and inclusive work environment. We offer opportunities for professional growth, continuous learning, and the chance to be part of a team that makes a meaningful impact in the communities we serve. The Network Support Coordinator will play a pivotal role in supporting our Network Division by managing carrier services for existing customers, handling billing for service tickets, conducting market research, and generating production reports for network technicians. This role requires a detail-oriented individual with strong analytical skills and a customer-centric approach.

Duties/Responsibilities:

Customer Carrier Services Management :

Collaborate with existing customers to manage and optimize carrier services, ensuring seamless communication and service delivery.

Billing and Ticket Management:

Process billing for service tickets generated by customers, ensuring accuracy and timely invoicing.

Market Research:

Conduct comprehensive market research to identify trends, opportunities, and competitive insights that inform strategic decisions.

Production Reporting:

Generate and analyze production reports for network technicians to monitor performance, identify areas for improvement, and support operational efficiency. Other tasks as assigned

Skills and Qualifications:

Strong analytical and problem-solving abilities. Excellent communication and interpersonal skills. Ability to manage multiple tasks and prioritize effectively.

Education and Experience:

Bachelor’s degree in Business Administration, Information Technology, or a related field preferred. 2+ years of experience in a similar role within the IT or telecommunications industry.. Proficiency in Microsoft Office Suite, particularly Excel for data analysis and reporting. Familiarity with CRM and billing systems

Physical Requirements:

Prolonged periods sitting at a desk and working on a computer.

Additional Information:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. This is not an exhaustive list of tasks and responsibilities and is subject to change at any time without notice.

Job Type:

Full-time Pay:

$17.00 – $23.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Health savings account Life insurance Paid time off Professional development assistance Relocation assistance Vision insurance

Schedule:

8 hour shift

Experience:

billing: 2 years (Preferred) Market analysis: 2 years (Preferred) invoicing: 2 years (Preferred) Ability to

Commute:

Columbus, GA 31909 (Required)

Work Location:

In person