Service Operations Specialist Position Available In Muscogee, Georgia
Tallo's Job Summary: The Service Operations Specialist position at Acom in Columbus, GA offers a full-time role with a pay range of $17.00 - $23.00 per hour. Responsibilities include managing carrier services, handling billing, conducting market research, and generating production reports. Required skills include strong analytical abilities, communication skills, and proficiency in Microsoft Office Suite. A Bachelor's degree in Business Administration or Information Technology is preferred, along with 2+ years of experience in a similar role within the IT or telecommunications industry.
Job Description
Service Operations Specialist 3.7 3.7 out of 5 stars Columbus, GA 31909 At Acom, we value our employees and are committed to fostering a supportive and inclusive work environment. We offer opportunities for professional growth, continuous learning, and the chance to be part of a team that makes a meaningful impact in the communities we serve. Our Service Operations Specialist opportunity is an operations-focused role supporting our Network Division — it does not require technical IT or networking experience. This position will involve managing carrier services for existing customers, handling billing for service tickets, conducting market research, and generating production reports. This role requires a detail-oriented individual with strong analytical skills and a customer-centric approach.
Duties/Responsibilities:
Customer Carrier Services Management :
Collaborate with existing customers to manage and optimize carrier services, ensuring seamless communication and service delivery.
Billing and Ticket Management:
Process billing for service tickets generated by customers, ensuring accuracy and timely invoicing.
Market Research:
Conduct comprehensive market research to identify trends, opportunities, and competitive insights that inform strategic decisions.
Production Reporting:
Generate and analyze production reports for network technicians to monitor performance, identify areas for improvement, and support operational efficiency. Other tasks as assigned
Skills and Qualifications:
Strong analytical and problem-solving abilities. Excellent communication and interpersonal skills. Ability to manage multiple tasks and prioritize effectively.
Education and Experience:
Bachelor’s degree in Business Administration, Information Technology, or a related field preferred. 2+ years of experience in a similar role within the IT or telecommunications industry.. Proficiency in Microsoft Office Suite, particularly Excel for data analysis and reporting. Familiarity with CRM and billing systems
Physical Requirements:
Prolonged periods sitting at a desk and working on a computer.
Additional Information:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. This is not an exhaustive list of tasks and responsibilities and is subject to change at any time without notice.
Job Type:
Full-time Pay:
$17.00 – $23.00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Professional development assistance Vision insurance
Shift:
8 hour shift
Experience:
Billing:
1 year (Preferred)
License/Certification:
Driver’s License (Required) Ability to
Commute:
Columbus, GA 31909 (Preferred)
Work Location:
In person
