Technical Monitoring Specialist Position Available In Iberia, Louisiana

Technical Monitoring Specialist Aggreko – 3.8

New Iberia, LA Job Details Full-time Estimated:

$51K – $65.6K a year 4 hours ago Benefits Paid training Health insurance Tuition reimbursement Opportunities for advancement Qualifications Customer service ERP systems Data analysis skills Mid-level 3 years HVAC Trade school Phone etiquette Associate’s degree Full Job Description We’re a global leader in providing energy solutions that help businesses grow and communities thrive. We work as a team, and we’re proud of the difference we make to customers, to local communities, and towards a sustainable future for the world. We’re looking for a Remote Monitoring Specialist in our Remote Operations Center (ROC) in New Iberia, LA to provide technical assistance to Aggreko customers and internal staff daily, focusing on equipment performance, operation, and maintenance Why Aggreko? Here are some of the benefits and rewards. Competitive compensation package Annual bonus program tied to company and individual performance No cost medical plan option available Paid training programs Career growth opportunities and tuition reimbursement Safety-focused culture What you will do: You will work a 7-on, 7-off rotating shift at the ROC in New Iberia, LA , providing 24/7 technical support on Aggreko equipment performance, operation, and maintenance The Remote Monitoring Specialist at Aggreko plays a crucial role in providing technical assistance and support for the company’s 24/7 operations This position involves monitoring and diagnosing equipment performance, ensuring efficient operation and maintenance of power, air handling, and temperature control equipment The specialist will work in a rotating shift schedule, focusing on customer service and technical problem-solving to enhance operational efficiency Provide technical assistance to Aggreko customers and internal staff daily, focusing on equipment performance, operation, and maintenance Monitor, diagnose, and analyze incoming alarms, following established protocols for troubleshooting and defining maintenance procedures Utilize the ARM (Aggreko Remote Monitoring) system to remotely monitor Aggreko power, compressed air, and temperature control equipment Report malfunctions, notify customers of irregularities promptly, and track alarm events using Tracker Technology Escalate unresolved issues and initiate service dispatch as needed Thoroughly document events using appropriate software, incorporating feedback from field technicians to improve processes We are experts, which means you will have the following skills and experience: Associate degree / Technical school / Or Equivalent years of experience 3-5 years of experience working on power generators, commercial HVAC (Heating, Ventilation & Air Conditioning) equipment, and/or oil free air compressors, performing inspections, maintenance, and repairs Excellent phone etiquette and customer service skills Ability to perform regular data analysis preventing equipment failures Ability to use web-based SCADA (Supervisory Control and Data Acquisition) type systems, ERP (Enterprise Resource Planning) systems (MOVEX) and analytical tools such as ABI or equivalent Find out more and apply now Bring your energy Grow your career #LI-HT1 Equal employment opportunity We welcome people from different backgrounds and cultures, and respect people’s unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that’s how we do our best, for each other, for our customers, for the communities where we work, and for our careers. We are an equal opportunity employer. If you apply for a role at Aggreko, we will consider your application based on your qualifications and experience, and not on your race, colour, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.