Network Specialist Position Available In Butler, Missouri

Network Specialist 3.0 3.0 out of 5 stars 686 Lester St, Poplar Bluff, MO 63901 Job Purpose The Network Specialist diagnoses and troubleshoots network-related issues throughout the agency. Qualifications Possession of a High School Diploma or equivalent. Thorough knowledge of TCP/IP and OSI model. Ability to stand, walk, and lift 50 pounds. Networking certification or relevant experience. Core Job Duties Serve as the primary technician for troubleshooting network-related cases. Ensure network equipment is neat and orderly at all sites. Establish a standard for network equipment organization, cable management, and network racks. Work closely with the Network Administrator to diagnose and repair network issues. Create tickets upon receiving calls and complete them in a timely manner, based on priority. Take full ownership of cases upon assignment, research and resolve the case in a timely manner. Gather details, test, reproduce and document customer issues and create/update Support Cases. Uses discretion to resolve problems in a timely manner and ensure customer satisfaction. Collects detailed information to categorize requests to determine method of resolution. Understand the functional capabilities and limitations of technologies being utilized by agency. Ability to maintain and troubleshoot Office 365 e-mail and office product issues. Ability to maintain and troubleshoot general system-related issues. Ability to maintain and troubleshoot general network-related issues. Ability to orally communicate information effectively and accurately in ways customers can understand. Ability to collaborate with a team to promote site and agency mission. Orally communicate information effectively and accurately. Assure program operates within the constraints of the agency’s certification (CARF, DMH) standards and strategic plan related to clinical care. Abide by program and agency policies and procedures. Other job duties and special projects as assigned.