NOC Analyst I Position Available In Mecklenburg, North Carolina

NOC Analyst I
at VectorUSA Charlotte, North Carolina

POSITION SUMMARY

The Network Operations Center (NOC) Analyst performs technical analysis of system issues and outages as they occur across customer enterprise networks. This individual then performs research to troubleshoot and resolve the issue or, depending upon complexity, escalates the issue to higher-level systems administrators and network engineers. The NOC Analyst is responsible for researching and documenting various mitigation strategies, and must maintain current and thorough knowledge of customer technologies and their significance to customer operations. This individual must be able to prioritize remediation of issues in a 24 x 7 environment with critical uptime requirements. The NOC analyst may also perform basic system administration tasks such as network/system troubleshooting, patching operating systems and applications, and executing various scripts.

TYPICAL DUTIES

Typical duties include, but are not limited to: Provide timely response to all incidents, outages and performance alerts. Categorize issues for escalation to appropriate technical teams
Recognize, identify and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact
Collect and review performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outages
Monitor a wide variety of information and network systems that include, but are not limited to telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems and core applications
Document all actions in accordance with standard company policies and procedures
Notify customer and third-party service providers of issues, outages and remediation status
Work with internal and external technical and service teams to create and/or update knowledge base articles
Perform basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution, etc.)
Support multiple technical teams in 24 x 7 environment operational environments with high uptime requirements. Varied shift schedules may include day or evening hours.
Other duties as assigned

QUALIFICATIONS

High school diploma or equivalent
CompTIA+, CompTIA Network Certification Understanding of key network monitoring protocols and their application to infrastructure.
Experience performing basic administrative tasks for Microsoft server operating systems Excellent written, verbal and interpersonal skills
Strong customer communication skills, with the ability to communicate clearly with customers and technical personnel in high-stress s

PREFRENCE

An Associate’s Degree in Information Technology or equivalent corporate/military training
Three years of experience supporting and monitoring network systems, servers or storage in an enterprise environment.
Previous NOC experience is strongly preferred.
Basic Microsoft and/or Cisco certifications (CCNA, MCITP, etc.)
Experience monitoring VMWare clusters in high-availability environments
Broad experience using a variety of monitoring and ticket management tools
Experience providing remote support using virtual desktop tools
Experience performing administrative and user management tasks for Cisco devices that include, but are not limited to routers, switches, firewalls, Call Managers, and VoIP phones.

Compensation Range Starting at:

 $22.00/hr. and a comprehensive benefits package including medical, dental, and vision; paid vacation and holidays; and a 401k matching program. VectorUSA is a proud Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.