Technology Services Lead Position Available In Mecklenburg, North Carolina

Technology Services Lead Jersey City, New Jersey;Charlotte, North Carolina

• Job Description:

• At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.

We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

• Job Description:

• This job is responsible for managing the day-to-day activities and functions for the assigned team.

Key responsibilities include delegating work to team members, supervising work processes, providing informal leadership of sub teams or technology silos, managing on call and support schedules, and providing leadership, mentorship, and direction to team members. Job expectations include solving complex technical and analytical issues and effectively communicating results to senior management and Line of Business partners. HR Analytics and Reporting Team in GHR Technology have critical applications that are used by the associates and Human Resources in the Bank. Applications availability is critical for the business to perform BAU activities. Data from the application is consumed by users across the Enterprise. Applications are heavy on niche technology skills . Support requirements span on weekdays and weekends. Resource backfill requirement is critical to be able to meet the demands of the business​

• Responsibilities:

• + Manages and prioritizes multiple tasks and assignments for the team including tracking tasks and tickets in system(s) of record, ensuring enterprise service level agreements are met, and participating in defect, incident, problem, and change review meetings and release activities + Provides point of escalation for team members, peers, and partner teams, and shares the leadership Point of Contact for triage of high priority incidents or consulting engagements + Performs all responsibilities of team members from applicable teams + Works with appropriate teams to ensure alerts, monitoring, dashboards, and processes are established appropriately for new projects and initiatives + Participates and helps with resource interviews and onboarding processes + Performs access reviews, conducts compliance activities, and serves as a delegate for administrative processes + Creates the on call rotation schedule and ensures support for off hours, weekends, and release windows + Understanding and responding to user requests + Data investigations, application monitoring to assure system availability + Batch Monitoring + Production incident handling + Incident, Problem & Change request management + Incident investigation, root cause analysis and corrective action + Triage incidents, take complete ownership & accountability to ensure restoral of service/issue/failure + Trouble-shooting application performance issues + Application environment/infrastructure management + Release process management.

+ Disaster recovery test coordination, preparation, and execution + Metric Reporting + Creating & maintaining support documentation + Contribute in building the knowledge base for the team + Revisit the existing process & need to provide inputs for improving the same. + Flexible to support on weekends/holidays and on ad-hoc basis + 24×7 support of production applications on a rotating basis, and participate in resolution of escalated incident calls + Provide regular communication to all the stakeholders. + Flexible to support on weekends/holidays/US shifts. + Strive towards process improvement and automation. + Application Lifecycle Management

• ​

Required Qualifications:

• + 6+ years of IT Experience in Production support for web based application developed in Linux/Unix, Oracle / PL

SQL, API

, Hadoop and Informatica + Knowledge of Autosys, Oracle/SQL, Unix/Linux, Scripting, Splunk, Dynatrace, Ansible Deployment, MuleSoft, cutover + Ability to analyze and identify root cause of issues and have experience in diagnosing complex technical issues. + Excellent verbal and written communication skills. + Abilities to work effectively with multiple stakeholders + Understanding of Incident, Problem and change management.

• Desired Qualifications:

• + Automation skills to reduce manual activities + Proven team player who can work comfortably in a multicultural environment + Proven ability to work independently, multi-task and effectively work in a complex environment with a global team structure + Excellent verbal and written communication skills; Strong influencer, facilitator, and collaborator.

+ Detail oriented and organized + Must be pro-active, enthusiastic, flexible, results driven with attention to detail + Strong problem solving and critical thinking skills + Motivation to achieve results and the ability to quickly integrate into teams + Ability to work in an ambiguous environment and draw and defend results and conclusions + Ability to work in a dynamic and team-oriented environment + Ability to balance a significant workload, prioritize and multitask

• Skills:

• + Collaboration + Influence + Production Support + Risk Management + Solution Design + Analytical Thinking + Architecture + Innovative Thinking + Result Orientation + Stakeholder Management + Adaptability + Automation + DevOps Practices + Project Management + Solution Delivery Process

• Shift:

• 1st shift (United States of America)

• Hours Per Week:

• 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws.

The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. To view the “Know your Rights” poster, CLICK HERE (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf) . View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE . Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.